Rocken®
Bern
Application Support Engineer (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 95 000 - 115 000 /year
- German (Fluent)
- Bern
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Software for authorities – that sounds complex. And this is exactly where our Rocken partner comes into play: As an established provider of digital solutions for the public sector, the company develops customised applications for administration, justice, and social institutions. From case management to document management to electronic signatures – the solutions are tailored to the specific requirements of Swiss authorities. The field of activity combines software development, digital consulting, and project work with direct customer contact. You work on solutions that create real added value and digitalise public service. Responsibility and professional expertise are highly valued here – as is close collaboration across various areas of expertise. Ready to drive digitalisation where it really counts? Then our Rocken partner looks forward to your application.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Application Support Engineer (m/f/d)
Salary - CHF95,000 - 115,000Software for authorities – that sounds complex. And this is exactly where our Rocken partner comes into play: As an established provider of digital solutions for the public sector, the company develops customised applications for administration, justice, and social institutions. From case management to document management to electronic signatures – the solutions are tailored to the specific requirements of Swiss authorities. The field of activity combines software development, digital consulting, and project work with direct customer contact. You work on solutions that create real added value and digitalise public service. Responsibility and professional expertise are highly valued here – as is close collaboration across various areas of expertise. Ready to drive digitalisation where it really counts? Then our Rocken partner looks forward to your application.
Responsibilities:
- You handle inquiries regarding the applications in 2nd- and 3rd-level support, analyse them, and resolve them independently.
- In this role, you qualify and prioritise tickets in the system and document all cases transparently and comprehensibly.
- As a specialist application technician for customer support, you conduct technical in-depth analyses of complex errors and coordinate necessary adjustments.
- You maintain the internal knowledge database, create clear instructions and FAQs for recurring questions.
- In this role, you independently implement minor changes and further developments to the applications and support the team flexibly.
- As a specialist application technician for customer support, you actively contribute to the further development of internal tools and AI solutions.
Qualifications:
- Completed further education in computer science (higher vocational training or equivalent) and at least 5 years of professional experience
- Solid technical know-how in the development and support of software applications, databases, and interfaces
- Confident handling of Windows, C#, .NET, SQL, and GIT
- Structured, independent, and reliable working style with a high sense of responsibility for deadlines and commitments
- Careful, comprehensible documentation and active maintenance of the knowledge database as a central team tool
- Clear, customer-oriented communication and calm, solution-focused demeanour even in demanding situations
Benefits:
- Contribution or coverage for mobile phone and notebook
- Flexible working hours: We support job sharing and adapt working models to your personal needs or life phases.
- Good transport connections and accessibility
- Home office: Our employees decide for themselves where they prefer to work.
- Market- and performance-based salaries: We pay all employees fair and market-appropriate salaries and good social benefits.
- Above-average holidays and days off: We offer between 27 and 30 days of holiday. For longer breaks, you can buy additional leave.
- Contribution or coverage of public transport subscriptions: Sustainability contribution equivalent to the half-fare travelcard
- Attractive training and development opportunities: We promote the personal development of our employees with training and further education.
- Family-friendly employment conditions, childcare: We support the compatibility of work and family with high flexibility.
- Interesting and varied activities/projects
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Marius Feurer,
+41443852186
