Sales Back Office Clerk (m/f/d) 100%, permanent from now

Function

Tasks

• Creation and provision of commissioning dossiers including all necessary clarifications
• Preparation of offers to support the team
• Active follow-up of offers as well as maintenance of the corresponding data in the CRM system
• Telephone advice and support for customers
• Ensuring smooth order processing through close cooperation with internal departments (customer service scheduling, field sales, billing department, etc.) as well as external partners (installers, administrations, architects)
• Processing and answering telephone enquiries
• Ongoing maintenance and updating of customer and project data in the systems
• Querying and evaluation of the Info Manager (platform for new construction projects)

Requirements

• You have successfully completed a commercial apprenticeship
• You have a strong affinity for the technical field, ideally in the building services industry
• You have experience in telephone customer support and enjoy active communication on the phone
• A proficient use of MS Office is natural for you and you quickly and independently familiarise yourself with new systems
• You master the German language at a native level; additional languages (especially national languages) are an advantage
• Your working style is precise and efficient and you impress with a professional appearance towards various stakeholders

Remarks

We look forward to receiving your complete application documents.