Liability Specialist: Property Damage and Construction

100%, St. Gallen / Smart Working

Shape your future - together with us!

Do you want to take on an exciting challenge in claims settlement? Then become part of our dynamic team and bring your expertise to solving complex claims cases! For the Eastern Switzerland region (SH, ZH East, GL, TG, SG, AI, AR, GR + Principality of Liechtenstein) we are looking for a committed and customer-oriented personality with solid knowledge in the field of liability and construction insurance.

In the Customer Operations area, we shape the individual experiences of our customers in the event of a claim or benefit. They are at the centre of our attention and together with them we find the right solution. This way, with our customer-first mentality, we ensure the highest customer satisfaction.

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift of 2 weeks every 5 years, purchase of up to 10 additional days of holiday per year

Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations

Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles

Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, quiet rooms, employee care, online health portal, various seminars/events on health prevention & mental health

Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social)

Your future workplace

Teufener Strasse 20, St. Gallen, Switzerland

Apply now!

Do you have questions or other concerns? For questions about this position, Andreas Hehle, Head of Property Damage Liability & Construction Region East, is happy to assist you by phone +41 58 215 57 64

More information about the application process can be found here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time.

About AXA

At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us - by protecting what really matters.

Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page!

We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates etc.) uploaded via the online application link will be considered.

We cannot consider applications via recruitment agencies for this position.

What to expect

• Become a specialist and independently and proactively handle complex property damage claims in the areas of liability, motor vehicle and construction insurance (operational, professional and construction liability insurance as well as construction insurance and construction guarantees). You always put the needs of our customers at the centre and respond individually to their needs
• Investigate and assess facts - also on site - and make well-founded decisions on coverage, liability and recourse issues
• Involve internal and external experts if necessary, initiate expert reports and thus ensure a correct assessment of the cases
• Negotiate actively by phone, in writing or in person with policyholders, claimants, legal representatives, brokers, private insurers as well as other internal and external parties. You check, evaluate and calculate the liability compensation owed on the basis of contracts, invoices and receipts - if necessary in cooperation with experts

What you bring

• You have a solid foundation - either from the insurance industry or a legal education - with several years of experience in handling complex claims cases (liability, motor vehicle and construction insurance)
• You have further training (e.g. federal specialist certificate as an insurance specialist or CAS Construction Insurance Law, CAS Liability and Insurance Law, etc.)
• You are interested in AI - you want to use AI tools in claims handling and contribute to their further development
• Ideally, you bring basic construction technical knowledge and contract law knowledge
• You act customer- and solution-oriented and have an entrepreneurial mindset
• You have strong communication skills, negotiation skills and assertiveness
• You communicate fluently in German - both spoken and written - and ideally have Italian and/or English skills
• You are open to change and see it as an opportunity