Internal Service Clerk (m/f/d)

What is my role?

• Administrative support for the Head of Customer Service and handling of customer service correspondence

• Telephone customer advice on service matters and handling of complaints

• Invoicing of maintenance contracts as well as support with billing of all types of orders

• Processing and preparation of insurance claims

• Coordination with customer service technicians regarding logging and invoicing of orders

• Development of repair solutions with customers and initiation of the corresponding repair orders

• Close cooperation with dispatch, meter reading, billing and sales

What do I need to be successful?

• Completed technical building services or commercial training, ideally with experience in the other area

• Experience in administration and telephone customer contact

• Strong customer and service orientation as well as good communication skills

• Teamwork combined with an independent, reliable and flexible working style

• Good IT user skills and quick comprehension

• Well-groomed appearance and good manners

What are my benefits?

• Interesting role with customer contact

• Progressive employment conditions

• Collegial team

• Support for further training

What distinguishes the company?

Globally active energy service provider in the fields of heating, cooling, electricity, cold and hot water.

Languages
German: C2 - native level

Workplace
Urdorf

Vacancy number
VA-FM6-FZU