Strategy & Service Design Lead (a)

Strategy & Service Design Lead (a)

60% | Workplace Emmenbrücke from January 2027 | Home office possible

• You identify strategic fields of action, develop initiatives from them and lead these from idea to implementation.
• You lead cross-departmental transformation and development projects, empower those involved and ensure that concrete results arise from strategic goals.
• Together with specialist departments and other partners, you design target images, customer journeys, service blueprints, concepts and prototypes and quickly bring them into practice.
• You consistently design and optimise end-to-end services from the user and organisational perspective, use service design and design thinking purposefully for this and build up this competence within the department through training.
• You develop roadmaps and priorities and build up the project portfolio, governance and control mechanisms of the department.

• You bring many years of experience in strategy, transformation, innovation, service design or digital business and have led complex, cross-departmental initiatives and projects.
• Sound knowledge in service design, design thinking or human-centred design, facilitation experience and a consistently customer-centred mindset distinguish you.
• You structure complex issues, develop strategies and target images from them, implement them and have helped build project portfolio, prioritisation and governance.
• Innovative, open and communicative, you win over and empower people for change, independently and energetically get topics moving and keep experimenting even if something doesn’t work immediately.
• A university degree (Uni/FH) or a comparable qualification, further extensive additional training and relevant professional experience complete your profile.

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