Customer Service Employee 100% (all genders)

The Bossard Group is a leading strategic partner for industrial fastening and assembly solutions for OEM customers worldwide and has proven expertise in engineering and logistics services.

Bossard was founded in 1831 in Zug. Today, local and multinational companies rely on Bossard's expertise to increase their productivity - successfully. This concept, which is also a promise to their customers, is called "proven productivity" by Bossard.

This includes, among other things, the optimisation of processes and the reduction of inventory to sustainably increase efficiency and productivity. In addition, Bossard is considered a pioneer in the development of intelligent production solutions in the sense of Industry 4.0. With around 3,000 employees in 33 countries worldwide, Bossard is listed on the SIX Swiss Exchange.

You enjoy customer contact, are very service-oriented, like organising and feel comfortable in a dynamic and varied hub function? Then an exciting role awaits you, in which you look after customers, coordinate processes and actively contribute to the smooth operation of our Smart Factory Logistics solutions.

Your tasks

• Contact person for our customers in the German-speaking part of Switzerland by phone and e-mail

• Coordination of customer concerns with internal departments and external partners

• Support of the smooth operation of our Smart Factory Logistics solutions

• Preparation of evaluations and reports

• Coordination of service and maintenance assignments

• Assumption of administrative tasks such as invoice checks and billing

Your profile:

• Retail training or basic technical education with initial office experience

• Enjoyment of customer contact and strong service orientation

• Organisational talent and pragmatic working style

• Confident handling of Microsoft 365 applications

• Very good knowledge of German, basic knowledge of English and French is an advantage

You look after our customers holistically throughout the entire lifecycle of their logistics systems and thus make an important contribution to their operational safety. The role offers a lot of personal responsibility, direct customer contact and a varied working environment.