Oerlikon
IT Service Desk Specialist (m/f/d)
- 09 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Oerlikon
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk Specialist (m/f/d)
Role:
A functioning IT system is the foundation for a smooth daily routine in a modern working environment. In this versatile support role, you are the first point of contact for technical concerns and ensure with your expertise, service orientation, and solution-focused approach that users receive quick and competent support.
You can expect a varied mix of classic user support, modern Microsoft technology, and involvement in various IT topics. In addition to daily support, you take responsibility for the workplace environment, assist with technical improvements, and contribute your ideas to the further development of the IT infrastructure.
Responsibilities:
Receiving and processing incidents and service requests at 1st level and occasionally at 2nd level
Supporting users with Windows workstations, Microsoft 365, and various devices
Administration of user accounts, groups, and permissions in Active Directory and Microsoft Entra ID
Installation, configuration, and maintenance of notebooks, PCs, mobile devices, and peripherals
Support with printer, meeting, and presentation technology as well as other workplace services
Maintaining IT documentation and participating in projects and the further development of the client infrastructure
Qualifications:
Completed training as an IT specialist EFZ, ICT specialist EFZ, or comparable qualification
Initial professional experience in IT support, service desk, or a similar role
Good knowledge of Windows 11 and Microsoft 365, ideally with experience in Intune, Teams, and Exchange Online
Experience with Active Directory, Entra ID, and basic network and hardware topics
Strong service orientation as well as an independent and structured way of working
Good German skills and enjoyment in explaining technical matters clearly and patiently
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Oerlikon
Contact
Diego Barth,
+41443852145
