Warranty Claims Handler 100% (m/f/d)

What is my role?

• Warranty billing and invoicing: Our client requires support in handling warranty billing and invoicing of customer orders. You systematically record, check and settle warranty cases and ensure error-free processes according to internal quality standards and manufacturer specifications

• Process coordination and parts management: You independently monitor the return flows of warranty and goodwill parts, coordinate the interfaces between workshop, warehouse and suppliers, and document all relevant steps comprehensively

• Recall management and action coordination: As the central contact person for recall campaigns, you coordinate communication with customers, workshops and importers. You ensure correct handling according to factory and importer guidelines and pay attention to quality, punctuality and efficiency

• Administrative tasks: Maintenance and management of warranty data in the respective systems

• Quality assurance: Continuous optimisation of warranty processes and ensuring compliance with all relevant guidelines

• Interface management: Close collaboration with internal departments and external partners to ensure smooth operations

What do I need to be successful?

• Professional qualification: Our client is looking for a person with completed basic training as an automotive mechatronics technician EFZ or commercial training, ideally combined with practical experience in the automotive industry. Knowledge of warranty matters is an advantage

• Commitment and team spirit: Someone who is flexible to work at different locations, adapts quickly to changing requirements and enjoys working in a team is sought

• Communication skills: Our client requires excellent German skills in spoken and written form as well as the ability to communicate clearly and understandably

• IT competence: Confident handling of MS Office is required. SAP knowledge is desirable and represents a plus

• Personality: Our client wishes for a resilient person with a positive attitude who keeps a cool head even in challenging situations. A customer-oriented working style as well as genuine enthusiasm for the automotive industry complete the ideal profile

What are my benefits?

• Continuous development: Our client actively supports you in your professional further education and invests specifically in your professional and personal development

• Flexible holiday arrangements: You have the opportunity to purchase additional individual days off, enabling you to take a longer break according to your personal needs

• Attractive vehicle conditions: Benefit from special conditions when purchasing vehicles and for service services – an advantage that also benefits your family

• Flexible working model: Our client offers you the option of home office for suitable activities, enabling you to achieve a balanced work-life balance with individual working time arrangements

• Discounted travel: Take advantage of attractive worldwide discounts at Europcar for your private and business trips

• Fuel discounts: Refuel at preferential conditions and benefit from noticeable savings in everyday life

What distinguishes the company?

Our client is a garage business in Central Switzerland.

Languages
German: C2 - native level

Workplace
Lucerne

Vacancy number
VA-LCW-QXZ