ICT System Specialist (ECSA) Workplace and Printing

The Directorate of Technology and Innovation (DTI) of the Insel Group is responsible for the planning, further development, and operation of the ICT and medical technology landscape of one of Switzerland's leading hospital companies. The Workplace & Collaboration team is responsible for the provision, operation, and further development of digital workplace and collaboration solutions in connection with EPIC. It ensures that employees can collaborate securely, efficiently, and location-independently at all times. EPIC is one of the world's leading hospital information systems and supports the digital management and documentation of patient information as well as clinical and administrative processes. As an Epic Client System Administrator, you are the central interface between Workplace & Collaboration and EPIC. You ensure that the EPIC workplace solution is optimally integrated, operated, and continuously developed.

What to expect

• Management and further development of the Epic printer and client landscape
• Operation and monitoring of the Epic printer and client infrastructure
• Ensuring availability and performance of Epic Hyperspace clients
• Analysis and resolution of Epic client and Epic printing issues
• Participation in Epic upgrades and system expansions
• Support in change, problem, and incident management (involvement in technical support 2nd/3rd level)
• Co-design in architecture as well as integration and compliance with security regulations
• Leading and implementing release planning as well as the integration of digital workplace solutions
• Conducting the continuous improvement process
• Consulting and training stakeholders, maintaining documentation and inventory data

What you bring

• Completed training, preferably as an IT system administrator
• Several years of experience in operating Windows-based infrastructures
• Preferably experience in the EPIC environment as an Epic Client System Administrator or a firm willingness to complete the relevant certification promptly
• Experience in server and Citrix environments
• Proven experience in incident, problem, change, and release management (ITIL)
• Open personality, high level of communication skills
• Independent, structured working style and ability to clarify and successfully implement requirements independently from ICT and business
• Very good German skills, good English skills in spoken and written form

Our offer

• A motivated team
• A complex service and application landscape
• Attractive working conditions
• Flexible working hours
• A modern workplace An employment with a high degree of independence and personal responsibility

Questions about the position?

For further information, please contact Dominik Cerullo, Head of Workplace & Collaboration

+41 79 262 04 62