Customer Service & IT Specialist / Power Apps

Caring for the world – one person at a time.

At Johnson & Johnson, we believe that health is everything. Our strength in healthcare innovation empowers us to create a world where complex diseases are prevented, treated, and cured. This philosophy unites and inspires us daily, as we are here not only for the big, wide world but also for each individual. We are pioneers in the distribution of medical devices, implants, and everything needed for wound care.

To continue driving our growth trajectory, we are looking for talents who want to actively shape the medical products market together with new ideas, passion, and team spirit.

Customer Service & IT Specialist / Power Apps 50-80%

Your main responsibilities include:

- IT & process optimisation (focus on Power Apps): design, development, customisation, and support of tailored solutions and internal workflows using Microsoft Power Apps and Power Automate

- Identification of optimisation and automation potentials in existing customer service processes

- Technical support, testing, and continuous development of tools and systems

- Participation or (partial) project management in digitalisation and transformation projects in customer service

- Interface and close collaboration with internal departments (IT, warehouse, supply chain, pricing, sales, product management)

• Completed training or degree in computer science, business informatics, or media informatics
  Very good, demonstrable knowledge of Microsoft Power Apps (Canvas Apps / Model-driven Apps) and ideally further Microsoft Power Platform components (e.g. Power Automate, SharePoint Lists, Power BI)
• Strong understanding of relational data structures, interfaces (APIs/connectors), and IT-supported workflows
• Solid experience with ERP/CRM systems, especially SAP and Salesforce, is a great advantage
• Very good MS Office / Microsoft 365 skills Experience in customer service or order management is an advantage Strong analytical, solution-oriented, and precise thinking and working style Excellent communication skills and service orientation at the interface between people and systems
• Resilient, proactive personality with enthusiasm for interdisciplinary collaboration
• Very good German and English skills as well as good knowledge of another national language (French or Italian) are a great advantage due to the global environment

This position is available immediately and limited until July 2027.

We offer:

A dynamic, committed team as well as an excellent working atmosphere. Our company places great value on the growth and development of our team members. If you are looking for a supportive environment that promotes professional development in a global context, you will find excellent opportunities with us. In addition to a range of national and international growth prospects, we also offer a balanced work-life balance.