St. Gallen
Head of IT Service Manager (m/f/d)
- 30 July 2026
- 80 – 100%
- Permanent position
- CHF 130 000 - 140 000 /year
- German (Fluent), English (Fluent)
- St. Gallen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Head of IT Service Manager (m/f/d)
Salary - CHF130,000 - 140,000Our Rocken partner stands for high-quality wood processing and sustainable craftsmanship. As an established manufacturer in the field of premium flooring, the company combines traditional know-how with modern production technologies. Quality, aesthetics, and ecological responsibility are at the heart of everything.
The focus is on developing and manufacturing durable products that meet the highest standards. Every process step, from raw material selection through production to delivery, is carefully monitored. The company relies on innovation and continuously invests in state-of-the-art production facilities.
Flat hierarchies and direct communication channels characterise the daily work routine. Responsibility and scope for design are highly valued here.
Ready for a position where craftsmanship meets modern technology? Our Rocken partner is looking for individuals who want to contribute to shared success with passion and expertise.
Role:
In this role, you bear worldwide responsibility for IT user service and helpdesk and lead an international team across multiple locations. You are responsible for the global IT service and support organisation, ensure uniform processes, and guarantee high service quality based on defined KPIs. You further develop and automate the ITSM platform, including asset and licence management, and implement IT standards according to ITIL. Additionally, you expand the user training environment, create documentation and training, for example in the area of cyber awareness, and ensure timely responses to business requirements. Furthermore, you take on the development and management of the service desk budgets and ensure efficient resource utilisation.
Responsibilities:
- You are responsible for the global IT service and support organisation.
- In this role, you lead and develop the international IT support and service desk team (1st & 2nd level).
- You expand the ITSM platform (BMC Helix) including asset and licence management and automate processes.
- As head of IT user service and helpdesk, you ensure globally uniform, ITIL-oriented processes, roles, and tool usage.
- You establish and improve the user training environment including documentation, instructions, tests, and cyber awareness training.
- In this role, you work closely with Group IT, infrastructure, application, and business stakeholders and manage service desk budgets efficiently.
Qualifications:
- You hold a bachelor’s degree in information technology or a related field.
- You have at least 5 years of experience in IT services and support, including at least 3 years in a leadership role.
- You have demonstrably built or successfully transformed IT service and support organisations.
- You are experienced in leading international, distributed teams and stakeholder management at management level.
- You confidently apply ITIL best practices (e.g. ITIL Foundation V5, ITIL Practice Manager) and work KPI-, SLA-, and governance-oriented with a strong service mindset.
- You are proficient with common ITSM tools as well as the Microsoft 365 environment and communicate fluently in German and English, even in critical situations (major incidents, escalations).
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
St. Gallen
Contact
Muqsit Bebou,
+41443852834
