St. Gallen
ICT Support Engineer (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 65 000 - 80 000 /year
- German (Intermediate), English (Intermediate)
- St. Gallen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Support Engineer (m/f/d)
Salary - CHF65,000 - 80,000What does the future of the digital working world look like? Our Rocken partner actively shapes it – as a specialised service provider for IT solutions and digital transformation. The company develops customised software solutions and supports customers in optimising their business processes. The focus is on innovative technologies and forward-looking concepts that create real added value. The field of activity includes the development, implementation, and operation of complex IT systems. Customer proximity, technical excellence, and pragmatic solution approaches are central. The teams work agilely, project-based, and with the latest tools – always aiming to make customers sustainably more successful. Short decision-making paths, independent working, and a collegial atmosphere characterise everyday life. Here, your contribution counts, not the hierarchy level. Ready for the next step in your IT career? Then we look forward to connecting you with our Rocken partner!
Role:
In this role, you take on competent support of customers regarding service solutions and ensure that their requests are handled quickly and professionally. You analyse concerns, coordinate technical or organisational clarifications, and ensure that customer-oriented solutions are implemented efficiently. You are also responsible for the careful maintenance of all relevant data and information in the systems used. Through your structured and solution-oriented working style, you contribute decisively to the optimisation of service processes and high customer satisfaction. With your experience in customer service, you act as an important interface between customers and internal departments and ensure clear, understandable communication.
Responsibilities:
- You independently handle support tickets and operational requests in daily business.
- In this role, you manage and maintain systems such as PMS, Guest Journey Messaging, check-in software, and other operational tools.
- You perform configurations and system-technical adjustments and ensure their functionality.
- In this role, you take on quality assurance and check existing processes for errors and optimisation potential.
- You support training and accompany the introduction of new functions in the specialist departments.
- As a customer service specialist for service solutions, you work closely with operations, front office, IT, and other internal interfaces.
Qualifications:
- You have experience with operational systems (e.g. PMS, guest messaging, CRM) or a strong technical affinity.
- You quickly and confidently familiarise yourself with new systems thanks to your quick comprehension.
- Structured, precise work with a high quality standard is natural for you.
- Ideally, you bring practical experience from a support or IT-related environment.
- You communicate confidently in German and English.
- As a reliable, detail-oriented hands-on personality, you work service-oriented in a team and independently.
Benefits:
- Interesting and varied activities/projects: Handling support tickets, system maintenance, and quality assurance in various tools
- Flat hierarchies: Close collaboration with operations, front office, IT, and other interfaces
- Established and dynamic team: Teamwork with various internal departments
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
St. Gallen
Contact
Muqsit Bebou,
+41443852834
