IT Support Technician N1/N2 (80 - 100%)

About the job

Dynamic with good IT knowledge and looking for a friendly working environment?......Come and discover this opportunity!

Meanquest is an IT services company founded in 1995 that now has more than a hundred collaborators.

Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service.

We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy.

We regularly look for profiles eager to get involved in the development of our company.

As part of strengthening our teams, we are looking for

an IT Support Technician N1/N2 (80 - 100%)

You will join our support centre, a team of about fifty technicians and engineers, with real autonomy over your client portfolio. No micro-management: we trust you to manage your cases, knowing the team is there to support you when needed.

The position is based in Ecublens and involves interventions at our clients' premises.

Responsibilities:

• Handle and resolve level 1 support tickets

• Provide technical assistance (by phone or email) and on-site support at clients

• Maintain client infrastructures

• Participate in technical projects

• Contribute to the team knowledge base
  
   

Profile sought:

• IT Federal VET Diploma or equivalent
• Minimum 2 years of experience
• Written and spoken mastery of French
• English, minimum B1 level
• Driving licence
• Technical skills:
  • Mastery of the Windows 11 / Terminal Server (TS) and VDI environment
  • Solid mastery of AD and Azure environments
  • Administration of Windows Server (DHCP, DNS, File server, RDS, PowerShell...)
  • Mastery of fundamental concepts of Exchange and Microsoft 365 administration
  • Mastery of basic concepts in network connectivity (firewall, web filtering, VLAN, routing, VPN, WiFi...)
  • Administration of workstations (software deployment, access rights management, security...)
  • Experience in backup and restoration
  • Knowledge of a ticketing tool (ManageEngine, for example)
  • Knowledge of good ITIL practices (Foundation certification is a plus)

What we appreciate in you: reliability, service orientation, and the ability to manage your scope autonomously.

Why apply?

• A company with steady growth
• A dynamic and committed team
• Good team cohesion
• Pleasant, modern and friendly premises
• A company committed to sustainability and responsible digital practices
• A lively company life with regular internal events
• Possibility of remote work (maximum 2 days per week)

Interested in this opportunity? Do not hesitate to apply and come join us!

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Sector: IT / Information Technology

Position: IT / Technology

Occupancy rate: 100%

Manages others: No

Type of employment: Permanent

Career level: Employee

Transport options: Yes