Team Leader Shop 100% (F/M/D)

For our Shop in Sierre, we are looking for our future Team Leader Shop to ensure the smooth running and development of the sales point while guaranteeing a quality customer experience.

As Team Leader Shop in Sierre, you are at the heart of the sales point’s performance: you inspire the team, guarantee an impeccable customer experience and ensure excellence in commercial operations, while maintaining a safe, tidy and welcoming environment.

Team management and development

• Organise, coordinate and distribute the team’s work to ensure the smooth daily operation of the Shop.
• Support employees in their development through coaching, regular follow-up and interviews.
• Foster a positive team spirit, versatility and collaboration with other departments.
• Supervise, train and monitor apprentices.
• Contribute to maintaining a motivating, structured and high-performing work environment.

2. Commercial development and customer service

• Ensure the commercial development and performance of the Shop.
• Guarantee a high-quality welcome, advice and customer service.
• Supervise the handling of requests, orders and customer follow-ups with rigour and responsiveness.
• Ensure effective coordination with Back-Offices for more complex requests.
• Contribute, with the team, to offering an impeccable customer experience focused on service and satisfaction.

3. Operational management of the Shop

• Ensure the proper management of the Shop’s daily operations.
• Supervise tills, stock, goods reception, shipments and returns.
• Ensure product availability and good organisation of the sales point.
• Guarantee the reliability of administrative and operational processes related to the activity.
• Organise and monitor the smooth running of inventories.

5. Safety and exemplary conduct

• Know, respect and enforce the applicable safety rules.
• Identify and promptly report any defect, hazard or non-compliant equipment.
• Lead by example daily in terms of safety, behaviour, order and cleanliness.
• Ensure compliance with good practices on site, particularly regarding traffic and the wearing of protective equipment.

6. Maintenance, tidiness and presentation

• Ensure regular maintenance and cleanliness of sales areas, furniture and storage zones.
• Ensure daily tidying of offices and workspaces.
• Guarantee clean, tidy premises and well-maintained facilities.
• Regularly check the overall presentation of the Shop to ensure an orderly, attractive and welcoming environment.
• Lead projects related to the Shop, such as transformations, reorganisation, furniture upgrades, commercial actions and promotions.
• Actively contribute to the good upkeep of the store and the quality of customer service.

• A personality who knows how to lead a team with strong and constructive leadership, with excellent communication skills
• Your strengths are proactivity, continuous improvement and optimisation of processes and systems

• Ability to work independently while easily integrating into a team

• Holder of a commercial/sales Federal VET Diploma (CFC)

• Ideally, experience in the construction sector

• Have sales aptitude and administrative skills

• Strong customer orientation and able to manage multiple tasks simultaneously thanks to excellent priority management

• Proficient with common IT tools

• A challenge within a constantly evolving company
• A thorough integration programme; our new colleagues also benefit from internal training on products and systems
• Support for the professional and personal development of our employees
• Employee discounts, various discounts such as fleet discounts, reductions in selected fitness centres as well as numerous offers to promote their mental and physical health
• An attractive salary package combined with a solid pension fund, with flexible savings contributions and an employer share above average
• 5 weeks’ holiday (6 weeks from age 50) and the possibility to purchase up to 10 additional days of holiday, as well as additional benefits such as a very favourably financed autonomous pension fund and discounts on our entire product range as well as external premium advantages

We look forward to receiving your application documents (cover letter, CV, complete file) by clicking on the application link below.

Would you like to know more about us? Visit our careers page now at https://jobs.bmsuisse.ch/

Gétaz-Miauton SA

Caroline Göhring - Head of Recruitment for French-speaking Switzerland

We will be happy to answer your questions about the position at jobs@bmsuisse.ch .

For data protection reasons, unsolicited applications as well as electronic applications by e-mail and/or postal mail will not be considered.