Luzern
ICT Supporter / M365 Administrator (m/f/d)
- 21 August 2026
- 80 – 100%
- Permanent position
- German (Native language)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Supporter / M365 Administrator (m/f/d)
What does IT look like that truly delivers on its promises? Our Rocken partner specialises in holistic IT services for SMEs, organisations, and authorities. From security to collaboration to customised automations – solutions are created here that keep pace even in disruptive times. The scope of work includes IT outsourcing, consulting, network infrastructure, and innovative technologies such as artificial intelligence. As an internet provider and IT partner, the company combines end-to-end responsibility under one roof. The working style is personal, direct, and on equal footing – without technical jargon, but with genuine expertise and fast support. Highest standards in data security and ISO certifications are part of the DNA. Ready to shape IT solutions that really make a difference? Then become part of a team that is building the future with our Rocken partner.Role:
In this role, you competently support customers with their concerns and ensure that requests are resolved efficiently. You analyse problems, find suitable solutions, and ensure that all requests are professionally documented and tracked. You use your support experience purposefully to guarantee a high level of service quality. Through your structured and precise working style, you contribute significantly to the satisfaction of stakeholders.
Responsibilities:
You support our customers as the first point of contact for technical issues via telephone and ticketing
In this role, you ensure availability in shift work from 07:00 to 18:00
As an ICT Supporter, you record and process requests and faults and develop suitable solutions
You continuously inform our customers about the status of their requests and faults
In this role, you coordinate ticket handover at 1st level as well as to 2nd level
As an ICT Supporter, you maintain and update the knowledge base
Qualifications:
You have completed an apprenticeship as an IT specialist in system technology/platform development
You have experience in 1st and ideally 2nd level support
You are confident with Windows operating systems and Microsoft 365 products such as Outlook, OneDrive, OneNote, and the standard Office apps
You are familiar with the Microsoft 365 admin console (Exchange, SharePoint, Teams, Azure AD) and understand the basics of Windows Server, networks, and IT security
You are characterised by very high customer orientation, enjoyment of customer contact, as well as strong team and communication skills
You work resiliently, flexibly, structured, and independently and communicate flawlessly in German both orally and in writing, with good English skills
Benefits:
- Home office
- Experienced and dynamic team
- Interesting and varied tasks/projects
- Flat hierarchies
- Coaching and mentoring
- Flexible working hours
- Open corporate culture
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Lucerne
Contact
Marco Alvarado,
+41443852147
