IT Support Technician

Why choose API?

By choosing API, you select a human-sized company with solid IT expertise.

We are proud of our unique corporate culture as we offer professional development opportunities, with ongoing training programmes, career progression, and rigorous support.

Context:

As part of a new position to strengthen a support team, we are looking for a Senior Support Technician. You will work on a mobile basis across various sites located between the cantons of Neuchâtel and Vaud.

Your role:

• Handle level 1 and 2 technical support to resolve users' hardware and application incidents.
• Administer the Microsoft environment daily, with active management of SharePoint and Microsoft Entra ID.
• Ensure on-site interventions, equipment deployments, and troubleshooting at the different sites in the cantons of Neuchâtel and Vaud.
• Collaborate within the support team to optimise ticket handling and share best practices.
• Contribute to the continuous improvement of support processes and technical documentation.

Profile sought:

• Proven experience of at least 7 to 8 years in a level 1 and 2 / on-site technical support role.
• Good command of the Microsoft environment (SharePoint, Microsoft Entra ID (Azure AD), etc.)
• Driving licence and personal vehicle essential for regular travel (mileage expenses reimbursed).
• High autonomy, proactivity, and excellent client relationship skills on site.
• Availability to start promptly preferred.