Zürich
IT Service Operations Engineer (m/f/d)
- 21 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Operations Engineer (m/f/d)
Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management and customised solutions – without compromising on security. The scope of work includes consulting, cloud management and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short paths, direct communication and real responsibility characterise the working day. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.Responsibilities:
2nd-/3rd-level support with analysis and independent resolution of complex support cases as well as thorough documentation
Service delivery including support of end devices, users, access, permissions, standard changes and other operational customer issues
Coordination and prioritisation of support requests as well as targeted assignment to suitable colleagues
Customer communication with clear, factual and solution-oriented coordination regarding current steps, responsibilities and solutions
Process optimisation by identifying recurring support cases and improving documentation, standards and procedures
Qualifications:
Technical experience in 2nd-/3rd-level support as well as knowledge of workplace, Windows, Microsoft 365, cloud, network, servers or business software
Hands-on mentality with enthusiasm for technical work, direct customer and system contact and independent handling of support cases
Structured working style with good self-organisation, clear prioritisation and confident handling of multiple parallel topics
Coordination skills with a sense for task distribution, dependencies and priorities as well as reliable follow-up
Communication strength with native-level German, good English skills advantageous and category B driving licence advantageous
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Experienced and dynamic team
- Home office
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Dani Camoes,
+41443852126
