Customer Advisor: Retention & Customer Loyalty Credit Cards

Workplace: Zurich Region & Remote Work, part-time from 80% possible

Inspire customers. Create added value. Stay successful.

Do you enjoy communicating with people, recognise opportunities and convince with your authentic manner? Then you are exactly right with us.

In this exciting role, you are the first point of contact for our credit card customers when it comes to customer loyalty, advice and individual solutions. With your negotiation skills, empathy and sales talent, you actively contribute to strengthening customer relationships in the long term and providing our customers with real added value.

YOUR TASKS

• You competently and needs-orientedly advise existing credit card customers.
• You strengthen customer loyalty through convincing retention discussions and individual solutions.
• You identify customer needs and mediate suitable additional products and services.
• You carry out marketing, activation, welcome and cross-selling campaigns.
• You take over documentation as well as administrative tasks and ensure a high level of service quality.
• Your working hours are Monday to Friday between 08:00 and 18:00.

YOUR PROFILE

• You have completed vocational training as well as several years of professional experience, ideally in customer service, retention, telesales or in the financial services environment.
• You speak fluent German as well as French and English at a high level. Knowledge of Italian is a plus.
• You enjoy sales as well as have strong communication and negotiation skills.
• You show high initiative, work independently and are resilient.
• You demonstrate a quality-conscious as well as structured and reliable way of working.
• Customer orientation and team spirit are important to you.

Take a look at our employee benefits .
For this position, we only consider direct applications.

OUR OFFER

Swisscard offers you the freedom to contribute your experience and implement your ideas. In a rapidly changing environment, we continuously work with you on your professional and personal development. We are not only all on a first-name basis, but also live an uncomplicated interaction. We rely on equal opportunities and a working environment in which everyone feels valued in their diversity. When you work in the office is decided together with your team colleagues - as a modern employer, remote work is a matter of course for us.

We offer more than just a good salary: Swisscard AECS GmbH Benefits