Customer Loyalty Agent (80-100%)

About the job

Do you want to further develop your passion for customers in a dynamic environment?
We are looking for motivated people who share our mission to create exceptional customer experiences. As a customer advisor, you will strengthen a dedicated team that takes care of our customers' satisfaction day by day.
Career changers are also welcome.

What we offer you
Essentially, you manage our customer relationships on behalf of Tamedia and can draw on a diverse portfolio of solutions. You have considerable freedom in your actions. In your daily work, you regularly maintain contact with adjacent areas such as marketing and editorial. In addition, you also work in other areas of our customer service, so you can continuously develop your know-how with us.

Your tasks with us

• You have a creative streak to find original solutions for customer problems.

• You speak fluent German and Swiss German, very good French skills are mandatory.

• As a true news fan, you are interested in a wide range of topics and are always up to date.

• Thanks to your sociable, empathetic and patient nature, you easily find the right tone for every customer.

• You place great value on quality and are firmly convinced that our product is the best.

• You show perseverance.

Benefits:

• Five weeks' holiday with the option of seven weeks and holiday purchase

• Flexible working time models and mobile office options

• Paid day off on your birthday

• A market- and performance-oriented salary

• Numerous discounts, e.g. mobile phone subscription, digital TV, bike rental, car purchase

• Comprehensive free health promotion offerings (coaching, health coach app, flu vaccination, various training sessions)

• Possibility of unpaid leave for up to six months

• Additional half days off before certain public holidays

• Employees recruiting employees: bonus up to CHF 2,000

• Comprehensive training and further education offerings (leadership training, mentoring, development programmes, language courses, sales academy, self-competence, methodological competence, project management, change management and much more)

• Free digital subscriptions as well as discounted print offers