Cham
ICT Supporter (m/f/d)
- 17 August 2026
- 100%
- Permanent position
- German (Native language)
- Cham
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Supporter (m/f/d)
Tailor-made IT infrastructures and comprehensive business solutions from a single source – our Rocken partner specialises in the planning, realisation, and operation of secure system landscapes. As a certified service provider, the company combines technical know-how with business understanding and offers comprehensive consulting, implementation, and support. The scope of activities includes ERP systems, cloud services, modern telephone systems, and AI agents. The focus is on solutions that sustainably relieve and efficiently digitalise business processes – across industries and always tailored to individual needs. The team works with commitment, creativity, and sometimes goes the extra mile. Innovation and reliability characterise everyday work. Ready to become part of an experienced team that transforms IT complexity into clever solutions? Then we should get to know each other – our Rocken partner is looking for you.Role:
In this role, you will take on demanding first- and second-level support – remotely, by phone, and on-site – and analyse faults in a structured manner to ensure sustainable solutions. You will support and maintain a variety of customer environments with servers, clients, networks, and firewalls and provide modern workplaces as well as mobile devices. Additionally, you will install and support Abacus Business Software and document your work clearly and understandably. You will work closely with system engineers and specialists in second-level support and actively contribute to projects and the continuous improvement of services.
Responsibilities:
Technical support for business customers and independent resolution of complex support cases via remote channels as well as directly on-site
Ensuring stable customer environments by supporting servers, clients, network and security components, as well as modern workplace solutions
Installation and technical support of business applications and close collaboration with system engineers on more complex infrastructure issues
Active improvement of service quality through sustainable troubleshooting, clear documentation, and participation in technical projects
Qualifications:
Completed IT training with a focus on platform development/system technology or a comparable technical qualification
Practical experience in ICT support and ideally knowledge from an IT service or managed service environment
Strong problem-solving skills and the ability to analyse technical contexts in a structured way and communicate them clearly
Independent and service-oriented personality with team spirit, initiative, and a high level of quality awareness
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Cham
Contact
Muqsit Bebou,
+41443852834
