Professional IT Supporter (VIP Services) (a) Workload 80-100%

Workplace: Corporate Office | Home Office
Start date: by arrangement
Type of employment: Permanent
 
Hirslanden stands for first-class, responsible, and individual healthcare that puts people at the centre. From birth to old age and from prevention to cure – anytime, physically and digitally – the Hirslanden Group, together with private and public cooperation partners, focuses on the further development of the "Continuum of Care".
 
Our focus is not only on the well-being of our patients but also on that of our employees.

Professional IT Supporter (VIP Services) (a) Workload 80-100%

Professional IT Supporter (VIP Services) (a) Workload 80-100%

YOUR TASKS

• Ensuring first-class and personalised VIP IT support for the Group Executive Board, directors, and other executives of the Hirslanden Group
• Central contact person for all ICT concerns of our VIP users as well as independent handling of requests and faults
• Consultation, configuration, and support of Windows and Mac clients, Microsoft 365, Citrix, VPN, and other Modern Workplace services
• Quick, personal, and solution-oriented support with technical challenges, especially during important meetings, events, and business-critical matters
• Coordination and management of escalations as well as close collaboration with internal ICT specialist departments until successful problem resolution
• Personal guidance and advice for our VIP users during the introduction of new devices, applications, and ICT services as well as during onboarding and offboarding
• Professional supervision, support, and promotion of our ICT apprentices (specialising in ICT specialist) and ensuring practical training

YOUR PROFILE

• Completed vocational training in IT and ideally further training or certification in the ICT field
• Several years of professional experience in VIP IT support or a comparable role with direct support of executives and demanding stakeholders
• Sound knowledge of Microsoft 365, Windows 11, iOS, and Modern Workplace environments
• Strong service orientation and a high quality awareness with the aim of providing first-class service even for complex issues
• Excellent communication skills as well as a confident, self-assured, and professional demeanour
• High level of discretion, tact, and diplomatic skill in dealing with confidential information and diverse stakeholders
• Very good German and English skills in spoken and written form, French skills are an advantage

Are you ready to start in an innovative environment?
With us, you can fully develop your strengths, know-how, and skills. On your first day, we warmly welcome you and ensure you feel comfortable with us from the start.

Already in the first week, you can benefit from many advantages:

• Varied menus in our staff restaurant at a discounted price
• Fitness 24/7: Free access to our fitness room (including lunchtime classes)
• Free employee counselling: For your well-being – whether for professional questions, private challenges, or simply to gain new perspectives
• More than 5 weeks of holiday within our Leisure Plus programme – for the perfect work-life balance

And many more exciting benefits can be found here !

For additional information, Michael Wellauer (Head of ICT Technical Management) is happy to assist you at michael.wellauer@hirslanden.ch. Celina Timmer looks forward to receiving your complete online application.

Please note that we cannot consider paper dossiers (which will not be returned) or applications by email. Please apply exclusively online via this tool.

The Hirslanden Group is the largest medical network in Switzerland. The group comprises 16 clinics in 9 cantons. It also operates 5 outpatient surgery centres, 18 radiology, and 6 radiotherapy institutes. The group employs 11,025 staff.