Family Allowance Manager M/F

Within an organisation active in the field of social insurance, you contribute to the management and monitoring of family benefits intended for insured persons and employers. In this capacity, you:

• Manage family allowance applications from the opening of the file to the final decision.
• Analyse individual situations and verify all supporting documents.
• Determine entitlement to benefits in accordance with the applicable legal provisions.
• Carry out calculations, payments and administrative follow-up of benefits.
• Respond to requests from beneficiaries, employers and partners by phone and in writing.
• Ensure the updating of files and guarantee the quality of recorded data.
• Collaborate with various internal departments to ensure optimal handling of cases.
• Participate in the continuous improvement of procedures and the development of management tools.
• Regularly monitor developments related to social insurance and family allowances.

Your profile

• You have initial experience in managing family allowances, within a compensation fund, a social organisation or a similar environment.
• You possess good knowledge of the Swiss social insurance system, notably the first pillar and family allowances.
• You are comfortable with numbers and accustomed to performing benefit calculations.
• You are proficient with common IT tools, especially Excel.
• Training in social insurance or a project for the Federal Specialist Certificate in Social Insurance is an asset.
• You demonstrate rigour, organisation and an excellent sense of responsibility.
• You enjoy contact with insured persons and know how to communicate with tact and professionalism.
• Curious and motivated, you wish to develop your skills in the field of social insurance.
• You appreciate teamwork and contribute to a collaborative and supportive environment.