Zürich
IT Support & Service Specialist (m/f/d)
- 26 August 2026
- 80 – 100%
- Permanent position
- German (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Support & Service Specialist (m/f/d)
Cash transport, cash management, security logistics – industries where precision and reliability know no compromises. Our Rocken partner is a leading provider of services related to cash and valuables processing. From CIT and VIT solutions to ATM services and innovative SafePoint systems: the service portfolio covers the entire value chain for retail, financial institutions, and public institutions. The focus is on the secure, efficient handling of sensitive goods – supported by high quality standards and an experienced team. The working method is characterised by clear processes, a sense of responsibility, and a strong service orientation. Ready to become part of a company that redefines security every day? Our Rocken partner is looking for reinforcement.Responsibilities:
Support of employees in 1st-level support for various IT systems, applications, and workplace solutions
Receipt, classification and processing of incidents and service requests according to defined ITIL processes
Support of users with business applications and ensuring an uninterrupted IT workplace
Installation, configuration and replacement of notebooks, PCs, smartphones, printers, and other IT hardware
Participation in IT rollouts and projects as well as support during technical deployments outside regular working hours
Qualifications:
Completed IT training or comparable qualification with appropriate further education in the IT field
Practical experience in IT support and good understanding of modern workplace and IT systems
Knowledge of incident management and ITIL as well as pronounced analytical and solution-oriented thinking
High independence, flexibility, resilience, and strong willingness to learn
Very good German and English skills; additional language skills such as French or Italian are an advantage
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied tasks/projects
- Experienced and dynamic team
- Flat hierarchies
- International environment
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Dani Camoes,
+41443852126
