Head of Hospitality (80-100%)

About the job

At the Aumatt Senior Centre, everything revolves around people. With heart and mind, we offer around 170 senior women and men in Northwestern Switzerland a loving home. Together with 250 dedicated colleagues, we create an atmosphere to feel comfortable in.

Hospitality is far more than just a supporting area – it significantly shapes the daily experience of our clients. With a pronounced service understanding, high service quality, and great attention to detail, it ensures that everyone always feels welcome, cared for, and valued. Whether gastronomy, cleaning, laundry service, or housekeeping: the goal is to recognise individual needs and fulfil them with professionalism and warmth.

As part of a succession arrangement (retirement), we are looking for a strong leader, committed and highly service-oriented personality who actively develops our service philosophy further and takes it to the next level. Service is understood not only as a task but as an attitude – characterised by quality, innovation, and genuine enthusiasm.

In this role, you will shape the hospitality area with foresight, organisational talent, and passion, ensuring that our high standards are not only maintained but continuously developed.

Do you want to put people at the centre, take responsibility, and undertake a meaningful role in a lively environment? Then you fit with us in the role of:

Head of Hospitality (80-100%)

Your tasks

In this versatile leadership role, you take overall responsibility for the hospitality area and actively shape it strategically, operationally, and culturally.

Leadership and organisation

• Representing the hospitality area in the management team and effectively implementing corporate goals
• Leading, coaching, and developing directly reporting employees as well as promoting a respectful and performance-oriented culture
• Responsibility for personnel planning, recruitment, and development within your own area
• Ensuring efficient structures and processes as well as continuous development while considering budgetary requirements
• Promoting constructive collaboration with internal and external partners and suppliers

Quality and service

• Ensuring and targeted further development of high service and quality standards
• Regular analysis of key figures and initiation and implementation of improvement measures
• Development and overall responsibility for a holistic hospitality concept
• Further development of the service philosophy and setting impulses for an excellent service culture
• Responsibility for complaint management and using feedback for sustainable quality improvement
• Ensuring economical and sustainable procurement as well as professional inventory and material management
• Actively driving the digitalisation of processes

Strategy and development

• Monitoring relevant trends and developments in hospitality/housekeeping
• Contributing to corporate strategy and further development of the offering
• Leading or participating in projects and actively shaping innovations
• Forward-looking planning of investments in infrastructure and equipment

Your profile

Professional qualifications

• Degree as a certified hotelier-gastronomist HF or higher qualification in hospitality, housekeeping (e.g. hospitality-housekeeping manager with federal diploma)
• Several years of professional experience (at least 5 years) in a comparable leadership role
• Ideally experience in care gastronomy or healthcare as well as understanding of the specific requirements of this environment
• Very good German language skills in spoken and written form, additional languages advantageous
• Very good IT user skills
• Further training in management, leadership and/or business administration (CAS, DAS or MAS) desirable

Personality and leadership

• Strong service orientation and respectful attitude towards all stakeholders
• Entrepreneurial thinking and acting as well as the ability to develop and implement visions together
• Willingness to change, initiative, and flexibility
• Strong communication skills and confident appearance
• Ability to recognise conflicts early and work on solutions
• High integrity and trustworthiness

Working style and competencies

• Experience in leading multicultural teams (inclusion competence)
• Structured, organised, and independent working style with attention to detail
• Analytical thinking and interconnected understanding
• Sense for design, atmosphere, and impact
• High quality awareness as well as pronounced decision-making and responsibility skills
• Solution orientation, negotiation skills, and ability to reach consensus

What to expect

Our strengths lie in an open and collegial working atmosphere and collaboration where team spirit is central. We promote an environment characterised by mutual respect, support, and joint development. We support you in your personal and professional development. Through short decision-making paths and direct, transparent communication, we create a working climate where you feel comfortable and can fully develop your potential.

Fancy joining us?

Please feel free to contact our HR team if you have any questions.

➡️ Please submit application documents via the online tool "Apply now".

We look forward to your application.