Sursee
ICT Support Engineer (m/f/d)
- 16 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Sursee
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Support Engineer (m/f/d)
Our ROCKEN partner is a regional competence centre that supports people facing social challenges. With a wide range of services such as social counselling, school social work, mother and father counselling, as well as professional guardianship, our partner is committed to the welfare of the community. Discretion, professionalism and a solution-oriented approach characterise the team. Through close cooperation with local municipalities and institutions, our partner contributes to social stability and quality of life in the region.
Role:
In this role, you will immerse yourself in the diverse world of ICT and design solutions that optimally support the operation of a social counselling centre as well as a child and adult protection authority. You ensure that the ICT infrastructure functions reliably and meets the diverse requirements in the social sector. You will work with various stakeholders and ensure that technical processes remain smooth and efficient. Through your structured and solution-oriented approach, you will make a significant contribution to the professional delivery of services in the social environment. From January 2027, you will also take into account the requirements of a second location and support the ICT-related further development.
Responsibilities:
You provide 1st and 2nd level support and install and maintain end devices, Microsoft 365 and ICT applications
In this role, you administer and further develop the ICT environment including Microsoft 365, IAM, Intune, network, endpoint protection and licences
As an IT Support Engineer, you participate in ICT projects, rollouts, migrations as well as the automation and further development of ICT processes
You work closely with specialist departments and IT service providers and train employees
In this role, you act as deputy to the IT manager
As an ICT Support Engineer, you support and further develop specialist applications such as KLIBnet and KESBweb including support, administration, interfaces and updates
Qualifications:
You have training as an ICT specialist EFZ or computer scientist EFZ as well as further training in system technology, network support and software distribution
You have experience in 1st and 2nd level support, troubleshooting and administration of ICT environments
You are confident in using Microsoft 365, Entra ID and Intune; knowledge of the specialist applications KLIBnet and KESBweb is an advantage
You work in a structured, solution-oriented and efficient manner and like to take responsibility
You are independent, reliable, a team player, service-oriented and enjoy technological development
Ideally, you hold a driving licence and speak good German
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Sursee
Contact
Marco Alvarado,
+41443852147
