Customer Service Assistant

At Culligan, we have been improving our customers’ daily lives for over 90 years with innovative, reliable and sustainable water treatment solutions, serving both private individuals and professionals.

To turn this promise into reality, our teams play a vital role. As a Customer Service Assistant, you are at the heart of this mission: you ensure the operational follow-up of the customer service, support our external call centre in managing requests, and help guarantee a smooth, responsive and professional customer experience. Your daily actions directly contribute to customer satisfaction and the smooth running of our operations.

Your responsibilities:

You contribute to the smooth running of the customer service by handling requests, following up on complaints and coordinating between the various departments of the company. As a true point of contact, you ensure quick and effective responses while supporting the quality of services provided by our external call centre.

Specifically, you will be required to:

• Receive and process customer requests received by email
• Follow up on complaints and coordinate their resolution with the relevant departments
• Provide second-level support after the intervention of the external call centre
• Update customer information in the CRM and ensure data quality
• Maintain the link between internal teams and the external call centre
• Participate in monitoring the call centre’s performance and training agents as needed

Your profile:

You enjoy dynamic environments where service quality, organisation and customer relations are central. You like collaborating with different stakeholders and actively contributing to resolving customer requests.

You identify with the following points:

• At least 2 years’ experience in an assistant role; experience in customer service is an asset
• Excellent skills in French and German, both spoken and written (minimum C2 in both languages)
• Excellent command of office tools (Word, Excel, Outlook)
• Strong communication skills and a sense of organisation

What makes us different

Working at Culligan means joining a solid and growing company driven by real ambitions. Beyond words, we cultivate concrete values, lived every day by our teams. Here, management is accessible, human and empowering: everyone has the opportunity to express themselves, propose ideas and make an impact. Above all, we move forward together — in a team spirit where every contribution truly counts.

Why join us?

• A genuine internal training programme, structured and progressive
• Possibility to work remotely
• Strong social benefits
• Time for yourself: minimum 5 weeks’ holiday (6 weeks from age 50)

At Culligan, we believe our value comes from our teams. It is the personalities, backgrounds and commitments of each individual that make us different. We are looking for talents who identify with this mindset, while bringing their own energy and experience.

Want to put your expertise to work for a company where your work has a concrete impact every day? Join Team Culligan.