Commercial Employee (M/F) – 60%

About the job

Commercial Employee (M/F) – 60%

Working days: Tuesday, Thursday and Friday

Start date: 1st January 2027

Who are we?

Roger Seematter SA is a Swiss SME specialised in the sale, installation, maintenance and repair of professional equipment mainly intended for the hospital hygiene and laundry sectors.

To complete our administrative team, we are looking for an experienced, organised commercial employee with an excellent sense of customer service.

You will work in complementarity with a colleague holding a similar position at 60%, thus ensuring administrative presence throughout the week, with a common day on Friday to facilitate coordination and follow-up of files.

Your tasks

Reception and administrative management

• Manage our telephone switchboard and answer incoming calls.
• Receive, sort and process emails addressed to the company.
• Handle commercial and administrative correspondence.
• Receive, sort and distribute incoming mail.
• Prepare and frank outgoing mail.
• Write letters, administrative documents and meeting minutes.
• Perform various administrative tasks related to the smooth running of the company.

Administrative support to the technical service

• Receive intervention requests from our customers.
• Question customers in a targeted manner to gather the necessary information for handling requests.
• Identify the nature of reported problems and assess their urgency.
• Create and complete work reports for technicians.
• Ensure invoicing of after-sales service interventions.

Commercial management

• Process and follow up on orders for laundry products.
• Issue the corresponding invoices.
• Ensure administrative follow-up of files and orders.

Occasional replacements

• Occasionally replace the person responsible for scheduling interventions.
• Cover for our sales assistant during absences, handling the necessary administrative and commercial tasks to ensure continuity of service.

Your profile

• Commercial employee CFC or equivalent training.
• Proven professional experience in a versatile administrative role.
• Experience in managing a telephone switchboard is desirable.
• Excellent customer service skills and ease in telephone contacts.
• Good analytical skills and ability to ask the right questions to understand and assess requests.
• Ability to identify priorities and manage several tasks simultaneously.
• Excellent command of French, both spoken and written, and very good writing skills.
• Ease in drafting correspondence and minutes.
• Proficiency in common IT tools.
• Autonomy, rigour, discretion and sense of responsibility.
• Team spirit and ability to collaborate effectively with different interlocutors.
• Knowledge of German is an asset.
• Category B driving licence and personal vehicle essential, as our company is located in an industrial area poorly served by public transport.

We offer you

• A permanent 60% position within a human-sized SME.
• A regular schedule spread over three days: Tuesday, Thursday and Friday.
• A varied and versatile activity, in contact with customers and our technical teams.
• A 13th month salary.
• A free parking space available.
• Training on our tools and internal procedures.
• A dynamic working environment and an experienced team.
• Employment conditions commensurate with your skills and experience.

Interested?

We look forward to receiving your complete application file (CV, work certificates and diplomas).

Important: the working days (Tuesday, Thursday and Friday) are fixed. A driving licence and availability of a personal vehicle are essential to access our company.