Rocken®
Dübendorf
Customer Service Representative in the Technical Field (m/f/d)
- 03 October 2026
- 80 – 100%
- Permanent position
- German (Intermediate)
- 8600 Dübendorf
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Customer Service Representative in the Technical Field (m/f/d)
Responsibilities:
- As a technical clerk in internal service, you are the central point of contact for all technical enquiries within the company. You act as a competent expert and ensure that all technical matters are handled efficiently and professionally
- Maintaining and managing customer master data is a central part of your duties. You use modern ERP systems to ensure that all information is always up-to-date, accurate, and readily available. This careful master data maintenance forms the basis for successful customer service and smooth business operations
- You play an active role in the preparation of offers and technical documentation. Your involvement not only ensures smooth project execution but also increases customer satisfaction. Your contribution significantly enhances the company’s positive image
- Professional coordination of orders and appointments is part of your daily tasks. With a structured approach, you ensure an efficient process and contribute to all projects being completed on time and successfully
- The responsibility for quality assurance lies with you. You set standards and ensure they are adhered to in all processes. This quality standard is crucial for customer satisfaction and the company’s success
- Continuous optimisation of internal service processes is an important aspect of your activities. Through your proactive approach, you help to increase efficiency and continuously improve workflows
- In addition to your expertise in master data maintenance, you are familiar with the professional use of CRM systems. These skills support you in ensuring effective customer service and strengthening the company sustainably
Qualifications:
- You have completed a technical or commercial apprenticeship
- Experience in technical internal service or a comparable position is advantageous
- You are proficient in relevant software applications, especially ERP and CRM systems
- Knowledge of electrical and network technology complements your profile
- Your precise and structured working method ensures smooth business operations
- Teamwork and excellent communication skills complete your qualifications
- Very good German language skills are of course essential and form the basis for successful customer communication
Benefits:
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied tasks/projects
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Dübendorf
Contact
Adolfo Rodriguez,
+41443852119
