Customer Service-Export Officer (m/f)

With 33 years of experience, Abalone Group has established a solid position in the human resources market. With over 80 agencies across Europe, Abalone offers you personalised support and tailored advice, always close to you. Guided by strong human, ethical and sustainable values, Abalone is your trusted partner to foster the collaborations of tomorrow.

Abalone Switzerland, active in staffing and recruitment in Romandy, is currently looking for one of its clients for a:

Customer Service-Export Officer (m/f)

Your tasks

Within the department, you will be responsible for the administrative management and follow-up of a client portfolio. In this capacity, you will notably be required to:

• Process customer orders from receipt to invoicing.
• Verify the compliance of orders and their feasibility according to internal procedures.
• Ensure deadline tracking, confirm orders and update information in the system.
• Prepare the necessary documents for shipments, transport and export operations.
• Coordinate delivery follow-up and ensure the smooth running of shipments.
• Handle customer requests and complaints, ensuring quality service.
• Participate in payment follow-up and carry out reminders in case of unpaid invoices.

In parallel, you will support the sales team by participating in the preparation of offers, updating databases, as well as various marketing support actions, notably during professional events.

Depending on business priorities, other tasks matching your skills may be assigned to you.

Your profile

You are familiar with the export world and customs procedure regulations, this is essential.

• You have 2 to 5 years of experience in a similar role, ideally in an international environment.
• You hold a diploma in international trade or an equivalent qualification.
• You have excellent command of French and German (C1), and an intermediate level (B1/B2) in English.
• You are comfortable with IT tools / ERP related to this role.
• Organised, autonomous and responsive, you enjoy teamwork and place great importance on customer satisfaction.

Please apply with: CV, work certificates, diplomas, cover letter.

We will only respond to applications that meet the required criteria and no other information will be given by phone.

If you do not hear from us within 15 days following the submission of your application, please consider that your application has not been successful for this position.