Hirschthal
Quality Engineer Complaint Management (m/f/d)
- 09 September 2026
- 80 – 100%
- Permanent position
- CHF 90 000 - 95 000 /year
- German (Intermediate), English (Intermediate)
- Hirschthal
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
Quality Engineer Complaint Management (m/f/d)
Salary - CHF90,000 - 95,000Our Rocken partner stands for customised solutions in the field of technical infrastructure and energy technology. As an established provider, the company develops and realises demanding projects for industrial and commercial customers. The scope of activities includes the planning, execution, and commissioning of complex technical systems. The focus is on combining technical precision with customer-oriented implementation. The working style is characterised by partnership-based collaboration, flat hierarchies, and genuine responsibility in the project. Independent action is valued and actively encouraged. Are you ready to get started in a technically demanding environment? Then our Rocken partner looks forward to your application.
Role:
On behalf of the client, we are looking for a quality engineer specialising in complaint and customer quality. Our client develops and produces high-quality solutions for international energy supply, especially products for high-voltage and energy technology. The company offers an internationally oriented environment, modern technical applications, high personal responsibility, as well as targeted training and development opportunities.
Responsibilities:
Support and coordination of customer complaints as well as preparation of 8D reports
Conducting and moderating fault and root cause analyses with the specialist departments
Analysis of complaint trends and derivation of sustainable improvement measures
Monitoring and follow-up of corrective and preventive measures
Support during internal, customer, and certification audits
Further development of complaint processes, 8D methodology, and quality standards
Creation and maintenance of quality-relevant documentation and evaluations
Participation in cross-departmental quality and improvement projects
Qualifications:
Technical basic training EFZ in mechanical or electrical engineering
Further education HF/FH in quality management or comparable higher technical qualification
Several years of experience in complaint management and quality assurance
Knowledge of 8D, root cause analysis, and problem-solving methods, ideally with experience in escalation management
Very good German and English skills spoken and written
Benefits:
- Market- and performance-based salaries
- Interesting and varied activities/projects
- Experienced and dynamic team
- International environment
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Hirschthal
Contact
Benhard Dushaj,
+4989693153507
