Luzern
IT Support Engineer (m/f/d)
- 21 August 2026
- 100%
- Permanent position
- German (Native language)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
What does IT look like that truly delivers on its promises? Our Rocken partner specialises in holistic IT services for SMEs, organisations and authorities. From security to collaboration to customised automations – solutions are created here that keep pace even in disruptive times. The scope of work includes IT outsourcing, consulting, network infrastructure and innovative technologies such as artificial intelligence. As an internet provider and IT partner, the company combines end-to-end responsibility under one roof. The working style is personal, direct and on equal footing – without technical jargon, but with genuine expertise and rapid support. Highest standards in data security and ISO certifications are part of the DNA. Ready to shape IT solutions that really make a difference? Then become part of a team that is building the future with our Rocken partner.Responsibilities:
First point of contact for technical customer enquiries via telephone and ticketing
Recording, processing and resolving faults and support requests in shift work
Ongoing customer communication as well as recognising and implementing suitable solutions
Coordination of ticket handover in 1st and 2nd level support
Maintenance and updating of the knowledge base
Qualifications:
Completed IT apprenticeship in system technology/platform development or training as an ICT specialist
Experience in 1st and ideally 2nd level support as well as confident handling of Windows and Microsoft 365
Knowledge of the Microsoft 365 admin console (Exchange, SharePoint, Teams, Entra ID) as well as Windows Server, Active Directory and networks
Basic knowledge of IT security; experience with Citrix and Veeam is an advantage
Very good German and good English skills in spoken and written form
Benefits:
- Home office
- Experienced and dynamic team
- Interesting and varied tasks/projects
- Flat hierarchies
- Coaching and mentoring
- Flexible working hours
- Open corporate culture
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Lucerne
Contact
Fitore Babanaj,
+41443852832
