Hünenberg
ITSM Lead - Service Portfolio & Governance (m/f/d)
- 10 November 2026
- 80 – 100%
- Permanent position
- CHF 120 000 - 135 000 /year
- German (Fluent), English (Intermediate)
- 6331 Hünenberg
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ITSM Lead - Service Portfolio & Governance (m/f/d)
Salary - CHF120,000 - 135,000An established company operates in the field of public IT and IT services. As an experienced recruitment partner in this sector, we know the most exciting employers. If you want to learn more about the company and the position, apply now.
Role:
How must IT services be designed to create real added value? This is exactly the question you will focus on in your new role. You will strategically develop the service management organisation, establish binding quality standards, and bring different departments together. You combine strategic thinking with operational implementation and take on a central role in the further development of a modern IT service organisation. Your working environment is based on ITIL 4 and uses agile organisational structures according to SAFe.
Responsibilities:
You manage the entire service portfolio, further develop the service catalogue in Matrix42, and establish a future-oriented service design model.
You design contractual and operational service agreements, conduct SLA and OLA negotiations, and ensure transparent responsibilities and service expectations.
You define the strategic development of the ITSM landscape and establish effective processes, governance mechanisms, and quality standards.
You lead the service management specialist group professionally, coordinate its activities, and position the topic within the organisation.
You control the quality of IT services through reviews, KPIs, and management reporting and derive concrete improvement initiatives. You represent your specialist topics at various organisational levels.
Qualifications:
You have completed a master’s degree in computer science, business informatics, business administration, or a comparable field.
You have extensive professional experience in ITSM and have specialised particularly in service portfolio management, service design, and service level management.
You possess in-depth knowledge of ITIL 4 and understand how to anchor complex process and governance models organisation-wide.
You have been responsible for strategically relevant IT projects and have the methodological know-how to successfully implement demanding change initiatives.
You impress with a confident manner, strong negotiation and moderation skills, and very good German language skills in speaking and writing. English skills are a plus.
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https://rocken.jobs
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https://rocken.jobs/application/profil-erstellen/
Workplace
Hünenberg
Contact
Buse Aslanvuran,
+41443852138
