Kloten
ICT Support Specialist (m/f/d)
- 11 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Kloten
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
ICT Support Specialist (m/f/d)
If the IT fails, the whole company fails. Our Rocken partner ensures that this does not happen. As a specialised service provider in IT end-user support, they combine technical intelligence with human empathy - for over 200,000 users worldwide. The scope of activities covers the entire value chain: from consulting to technology implementations to comprehensive operational services in the service desk and field support. Dedicated support champions rely on innovative tools, clever processes, and automation solutions. The focus is always on the positive experience of the end user - measurable and continuously improved. The collaboration is characterised by passion and the ambition to create new wow effects every day. Ready to make people happy and rethink IT support? Then our Rocken partner looks forward to hearing from you!Role:
An established company is looking to strengthen its modern IT support. As an ICT Support Specialist, you support employees with everyday technical issues and ensure that disruptions are analysed efficiently and resolved sustainably.
The position is aimed at a communicative personality who enjoys working with people and also has a passion for technical questions. In addition to direct user support, you play an important role in coordinating between users and downstream IT specialist departments.
Responsibilities:
Handling technical enquiries, disruptions, and service requests via various communication channels
Providing remote support for users in German and English
Analysing client, office, and general IT problems and independently finding solutions
Prioritising and escalating tickets that cannot be resolved directly to the responsible 2nd-level support
Supporting users in using their IT work environment and clearly communicating technical solutions
Actively shaping a professional and positive IT service experience
Qualifications:
IT training or comparable practical professional experience in IT support
Good knowledge of common Microsoft operating systems and MS Office
Enjoyment of technical topics and confident handling of different IT systems
Strong service orientation, communication skills, and empathetic manner
Very good German skills and good English skills, both spoken and written
Team-oriented, patient, and solution-focused personality; knowledge of the healthcare sector is a plus
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Kloten
Contact
Diego Barth,
+41443852145
