Head of IT Operations 100% (m/f/d)

We are looking for a practical-minded leader from 1 March 2027 for the secure, stable and economical management of our IT infrastructure in Switzerland - with responsibility for people leadership, service ownership, technical governance and transformation, to stabilise the current environment, modernise platforms, strengthen cyber resilience and drive automation.

Sounds like your next challenge? Then read on and become part of our team!

In this key role, you take overall responsibility for our IT infrastructure and operational services, lead our team across locations and language regions, and ensure that business and group requirements are translated into a clear, actionable roadmap.

• Operate and continuously improve data centre, servers, storage, virtualisation, network, workplace, identity, collaboration and remote access, including monitoring, patching, backup and documentation.
• Automate recurring operational tasks and lead modernisation and migration decisions for on-premises, cloud and hybrid solutions.
• Manage network and data centre infrastructure (LAN/WAN/WLAN, firewalls, VPN, certificates) and operate Citrix and end-user computing platforms in a stable, secure and automated manner.
• Lead major incidents and maintain tested disaster recovery and business continuity capabilities, including recovery tests and clear IT/OT separation for networked assets.
• Implement group-wide security controls and local remediation (MFA, privileged access, vulnerability management, hardening, data protection) in collaboration with Group IT and regional security.
• Manage suppliers, contracts, licences and budgets, conduct tenders and ensure disciplined ITSM practices with clear stakeholder communication.

Leadership and working style

• Create a culture of ownership, responsiveness and service orientation, with clear roles, on-call/deputy models and development plans.
• Conduct effective reviews, one-to-one meetings and governance meetings and further develop the team through coaching and documentation.
• Combine strategic leadership with hands-on support when incidents or complex disruptions require it.

• University degree or higher vocational training in computer science or equivalent; equivalent long-term professional experience welcome.
• At least 8 years of broad experience in IT infrastructure/operations, including several years leading technical teams in a multi-site organisation.
• Proven responsibility for business-critical infrastructure and major incidents; sound knowledge in high availability, backup/recovery, cyber security and operational risks.
• Experience in managing external providers, carriers, contracts, licences, budgets and tenders.
• Pragmatic automation mindset with experience in scripting, orchestration, DevOps or infrastructure-as-code.
• Fluent English as well as very good German or French skills (experience in both language regions advantageous); valid driving licence and willingness to travel as well as work outside office hours.

• a challenging, varied and interesting role in a good working environment that values active collaboration and at the same time independence
• intensive induction is part of the programme, with our new colleagues benefiting from product and system training within the company
• support for our employees in their professional and personal development
• basic gross salary x 13 plus variable salary component
• 5 weeks holiday (6 weeks from age 50) and holiday purchase up to max. 10 days, additional benefits such as an excellently funded independent pension fund and discounts on our entire product range as well as external premium advantages

We look forward to receiving your complete application documents in electronic form.

Baubedarf-Richner-Miauton

We are happy to answer your questions about the position at jobs@bmsuisse.ch .

Want to learn more about us? Visit our career page now at jobs.bmsuisse.ch .

Caroline Göhring - Recruiter Western Switzerland

For data protection reasons, unsolicited applications as well as e-applications via email and/or postal mail will no longer be considered.