Wiedikon
IT Infrastructure Support Engineer (m/f/d)
- 24 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Wiedikon
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Infrastructure Support Engineer (m/f/d)
Our ROCKEN partner positions itself as a team of visionaries, tinkerers and professionals developing digital solutions for the construction industry. The employees, including IT specialists, architects and civil engineers, combine their love for construction and IT. The company emphasises its dual passion for IT and architecture, which enables a unique knowledge advantage. Kaulquappe sees itself as a coach who leads customers comprehensively to success by focusing on IT infrastructure and processes. The company values attention to detail, remains consistently engaged and emphasises curiosity and an innovative spirit to successfully accompany customers into the digital future. As an established company, our partner is looking for pioneers who want to actively shape digitalisation.
Role:
Technology, customer contact and modern solutions - no run-of-the-mill support
You don’t just want to process tickets, but actively co-manage customer environments, solve technical problems and use modern technologies sensibly? Then a versatile role awaits you between IT support, infrastructure and personal customer contact. Your working environment ranges from Windows and Mac to virtualisation and AI-supported support solutions.
Responsibilities:
Customers & Support
You take on your own support mandates and accompany your customers as a reliable technical contact person.
You support users both on-site and remotely and ensure solution-oriented care.
You analyse faults, find the cause and implement appropriate solutions directly.
Infrastructure & Technology
You contribute to the planning and implementation of modern IT infrastructures in Windows and Mac environments.
You work with virtualisation technologies and support the further development of existing environments.
You use current technologies and AI-supported solutions to make support processes more efficient and smarter.
You actively bring your knowledge into the team and work together on technical challenges.
Qualifications:
You have completed an IT training in computer science or a comparable field.
You are familiar with Microsoft and Mac environments.
You have knowledge of VMware ESXi and/or Microsoft Hyper-V.
You have a good technical understanding of networks.
You work independently, structured and carefully and set high standards for the quality of your work.
You communicate fluently in German and are also very confident in writing.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Wiedikon
Contact
Marco Alvarado,
+41443852147
