Helpdesk Employee, 80–100 %

You are service-oriented, strong in communication, and enjoy resolving IT support requests with high service quality? Then apply and become part of our dedicated IT team!

Helpdesk Employee, 80–100 %

What to expect

• You are the first point of contact for all support requests related to our IT landscape. This includes handling malfunctions, service requests, and training questions. Our goal is to resolve as many requests as possible directly at the helpdesk to ensure fast and efficient support.
• You take responsibility for the comprehensive and satisfactory handling of support requests. You keep an overview of the entire solution process and ensure that each request is handled efficiently. If necessary, you involve other IT specialists to guarantee an optimal solution.
• You ensure seamless documentation of support cases.
• You create and optimise forms for standard service requests to capture requests in a structured and efficient manner.
• You contribute to the further development and maintenance of the "Helpnet".
• You inform employees about IT concerns, important updates, and innovations. You use various communication channels to ensure that relevant information is conveyed clearly, understandably, and promptly.
• You accompany and support development projects. Depending on the need, you take on tasks within the projects and actively contribute to their success.

What you bring

• You have completed training in computer science or in a commercial field (with an IT focus).
• You possess very good expertise in Office applications and Microsoft Windows.
• You are familiar with handling and documenting IT support cases in a ticketing system and can capture, prioritise, and track requests in a structured way. Experience with Atlassian Jira is an advantage.
• You can communicate IT-relevant information precisely and understandably to employees.
• You are patient, friendly, and helpful in dealing with employees and understand how to view IT problems from their perspective.
• You communicate at a native level in German; knowledge of French is an advantage.

Your benefits

• You have a 41-hour week and can work part-time or flexibly. For selected activities, you can regularly work from home.
• Full salary during 14 weeks of maternity leave. Additional contributions to child and education allowances. Up to 90% cost coverage for external childcare.
• CONCORDIA supports internal and external further training. We accompany you individually in your career planning.
• We offer you an extremely attractive, secure pension fund with above-average employer contributions and generous benefits.
• In the CONCORDIA family, you experience appreciation and team spirit.
• We value long-term collaboration. After five years of service, you regularly receive a long-service gift: holidays or a bonus.

Your workplace

Tribschenstrasse 4

6005

Lucerne

Your next step

Do you have further questions about this position? Alberto Garcia, Team Leader Service Operations, phone +41 41 228 07 63, will be happy to assist you.

Christoph looks forward to your application.