Bern
Team Leader IT Service Desk - Responsibility & Development (m/f/d)
- 07 October 2026
- 80 – 100%
- Permanent position
- CHF 105 000 - 115 000 /year
- German (Fluent)
- 3011 Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Team Leader IT Service Desk - Responsibility & Development (m/f/d)
Salary - CHF105,000 - 115,000Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design to setup, operation, and maintenance – holistic thinking and action are key here. The company serves demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.
Role:
As team leader in the IT service desk, you take on the professional and organisational leadership of a well-coordinated support team. You ensure smooth processes, further develop procedures, and contribute significantly to high service quality. Optionally, you may also mentor the next generation of IT professionals as a trainer.
Responsibilities:
Leadership and development of the IT service desk team
Ensuring 1st and 2nd level support according to defined SLAs
Optimisation of support processes and escalation paths
Coordination of ticket handling and resource planning
Optional: Supervision and support of apprentices in IT
Qualifications:
Completed IT education (EFZ, HF, FH)
Experience in IT support and team leadership
Knowledge of Microsoft environments, ITSM tools, and ticketing systems
Strong communication skills and high customer orientation
Structured, solution-oriented working style
Tech stack:
Windows 10/11, Microsoft 365, Active Directory
ITSM systems (e.g. Jira, ServiceNow, Topdesk)
Mobile Device Management (e.g. Intune)
Remote support tools (e.g. TeamViewer, AnyDesk)
Printer, network, and peripheral management
Benefits:
- Interesting and varied tasks/projects
- Market- and performance-based salaries
- Flexible working hours
- Attractive training and development opportunities
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Marius Feurer,
+41443852186
