IT Support Technician

Are you a graduate in computer science looking for a helpdesk support position? Are you a sociable, curious, and solution-oriented person? Then apply quickly!

About the role

For our client, a large regional organisation, we are looking for a Helpdesk Support Technician. You will join a small team and receive guidance and training at the start until you can be autonomous and operational.

This is a wonderful junior opportunity within a prestigious organisation! So don’t hesitate and apply!

Want to apply? Here’s how:

1. Apply to this advert! Without this, we will not receive your application.
2. Click HERE to take our logic and personality tests! They are mandatory so that we can process your application.

Tasks

• First-level support management (L1)
• Support on standard business applications
• Diagnosis & resolution of common technical problems (hardware, software, network access, etc.)

We are looking for

• Federal VET Diploma in IT, IT operator or equivalent
• First experience in helpdesk support is a big plus
• French: fluent; English and/or German: technical knowledge
• Good knowledge of the Windows environment
• Knowledge of a ticketing tool; ServiceNow is an advantage
• Sociable, supportive, curious & goal-oriented personality

Our recruitment process

This recruitment process is managed by Academic Work and our client wishes all questions regarding the position to be addressed to Academic Work.

Our selection process is continuous and the advert may be closed before the end of the recruitment process if we have moved to the next phase. The process includes tests which are tools to find the right talent for the right position, to promote equality, diversity and a fair process.