Suva
Luzern
Customer Service Centre Clerk 100% DE/FR
- 31 August 2026
- 100%
- Permanent position
- German (Native language), French (Fluent)
- 6003 Luzern
About the job
Job Description
Make yourself strong with us.
With us, you know exactly what you get up for in the morning: You make work and leisure safer for millions of people. That drives you and moves you forward. You learn every day and grow from it. Together with us.
Customer Service Centre Clerk 100% DE/FR
Lucerne
What you achieve
- As the first point of contact, you receive customer enquiries in the inbound process in several languages.
- You are a true communication talent and enjoy supporting people. Service and customer satisfaction come first.
- As a clerk, you handle enquiries in the areas of prevention, insurance and our online services holistically – from telephone calls to emails to 1st-level support. You ensure availability during service hours together with the team.
- In addition to telephone calls, you ensure efficient follow-up in the customer system and keep an overview even during high workloads.
What you bring
- You have a commercial basic education or equivalent training and practical experience in a contact centre as well as basic knowledge in the insurance sector.
- You are characterised by a high level of advisory and service competence as well as independent thinking and acting.
- Your German skills are at a native level and complemented by very good French language skills (at least C1). Knowledge of Italian is a plus.
- You think service-oriented, recognise optimisation potential and proactively contribute to the further development of processes and the team.
- You enjoy taking responsibility, making decisions and keeping an overview even in demanding situations.
