Michael Page Switzerland
Genève
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
- 04 September 2026
- 100%
- Temporary
- CHF 80 000 - 90 000 /year
- Genève
About the job
Our client is seeking a Helpdesk Technician to support employees across a global organization. Acting as the first point of contact for IT-related requests, you will ensure efficient onboarding, user support, access management, and endpoint troubleshooting while maintaining high service levels.
Helpdesk Technician - 6-Month Fixed-Term Contract - Geneva
Our client is a well-established international organization with a strong focus on innovation, collaboration, and operational excellence.
The company offers a modern and people-oriented work environment, supported by advanced technologies and global teams.
Description
- Provide first-level technical support to internal users.
- Manage software access requests and user permissions.
- Execute onboarding and offboarding activities for employees.
- Prepare, configure, and deploy laptops and IT equipment.
- Troubleshoot Windows and macOS devices.
- Investigate user authentication and MFA-related issues.
- Administer user accounts, distribution lists, and access groups.
- Maintain and distribute loaner equipment and peripherals.
- Support meeting rooms and on-site technical events.
- Escalate complex incidents to specialist teams when required.
- Maintain accurate ticket documentation within the ITSM platform.
- Contribute to process improvements and knowledge-base documentation.
Profile
- 1-3 years of experience in IT Support, Helpdesk, Service Desk, or Desktop Support.
- Experience supporting both Windows and macOS environments.
- Knowledge of user provisioning and access management processes.
- Experience with employee onboarding and offboarding activities.
- Familiarity with SaaS applications and cloud-based environments.
- Experience working with an ITSM tool such as Jira Service Management, ServiceNow, or similar.
- Solid troubleshooting and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong sense of ownership and accountability.
- Professional level of English.
Job Offer
- Opportunity to work within a modern international organization.
- Exposure to a broad range of workplace technologies and IT operations.
