Customer Service Officer

These are your tasks

• In this versatile role, you are responsible together with your team for ensuring the internal work processes in the area of assistive device provision. This includes, among other things, creating quotations, invoices, delivery notes, reports, and managing customer project correspondence as well as scheduling appointments for the consultants.
• In addition, you are responsible in the area of case management for active communication, finding solutions, and clarifying special cases with all involved persons and parties (primarily clients, professionals, and cost bearers).
• Ensuring quality management, telephone service according to the duty roster, participating in projects, and handling general correspondence complete the diverse range of tasks.

This is what sets you apart

• You have a commercial basic education and can demonstrate several years of professional experience in customer service and administration.
• You enjoy working independently and think proactively.
• Very good knowledge of German and French (at least language level B2) is required for this role.
• Good knowledge in the area of social insurance is an advantage.
• If you can also think in a networked way and have high social competence, we look forward to receiving your application.

This awaits you

You can expect not only attractive employment conditions but also numerous other benefits. Look forward to meaningful work in a modern working environment, flexible working hours, and diverse training opportunities. Join us and experience our unique spirit. More information at paraplegie.ch/advantages.

About us

Active Communication is a subsidiary of the Swiss Paraplegic Foundation. As a leading provider of digital assistive technologies, it promotes greater self-determination and participation, thereby contributing to the inclusion of people with disabilities. It offers customised solutions in the areas of communication aids, computer and workplace adaptations, as well as environmental controls. We make it possible: Communicating even when it seems almost impossible. Learning with limited perception and control options. Working despite limitations and barrier-free living without great dependency.

Your contact person

Questions about the application process

Claudia Burri

HR Manager

+41 41 939 57 85

Questions about the position

Véronique Fontaine

Head of Customer Service

041 747 03 15