Medical Imaging Receptionist Secretary

About the job

We are Sonic Suisse

Sonic Suisse is a vast network of regional laboratories with more than 2,500 employees spread across sites in German-speaking, French-speaking and Italian-speaking Switzerland.

We belong to the global group Sonic Healthcare, a leading provider of services in the medical diagnostics sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland every day. High quality standards and the continuous training of our employees guarantee the safety and relevance of our analyses and test results.

Whether in the fields of laboratory medicine, administration or support functions: we offer you a meaningful working environment, with many opportunities for development, encouraging personal initiative through a corporate culture based on trust and collaboration.

Job Objective

You are the guarantor of the centre's first point of contact and ensure excellent reception, both in person and on the phone. You rigorously manage appointments via the software and the complete administrative follow-up of patient files. You constantly ensure the smooth flow of care, strict compliance with identity vigilance rules and the confidentiality of medical data.
Join our committed team within the Flon Imaging Centre and participate, in this key role, in building the future of our leading and innovative company.

Your impact in this role

Reception, Switchboard & Flow Management

• Call management: Handle telephone traffic with kindness, professionalism and responsiveness according to the establishment's standards.
• Patient information: Provide precise information to users on the preparation required according to the prescribed examination (fasting, injection protocol, mandatory administrative and medical documents to bring).
• Emergency orientation: Immediately identify and prioritise medical emergencies as well as direct and priority requests from prescribing doctors.
• Waiting room regulation: Monitor the physical flow of patients, ensure their comfort, explain any delays and maintain a calm atmosphere.

• Targeted scheduling (Xplore software): Schedule specialised examinations (Ultrasound, Gynaecological-obstetric Ultrasound, Mammography, MRI, Biopsy) respecting the time constraints specific to each procedure.
• Resource optimisation: Maximise the efficiency of machine and practitioner schedules to limit patients' overall waiting time.
• Compliance and safety control: Systematically verify the validity of prescriptions and perform first-level safety screening (detection of major contraindications such as the presence of a pacemaker for MRI).
• Cancellation management: Quickly process cancellations to reassign vacant slots and maintain an optimal occupancy rate.

• Strict identity vigilance: Validate the patient's identity at each key stage (birth name, first name, date of birth) to eliminate any risk of medical file error.
• Creation and updating: Keep the individual patient file structure up to date both digitally and physically.
• Digitisation and traceability: Accurately record, index and digitise prescriptions, safety questionnaires and relevant medical history before the examination.

• TRM & Radiologist interface: Transmit critical flow information or special cases in real time to the Medical Radiology Technicians (TRM) team and doctors.
• Secure delivery of examinations: Participate in protocols for handing over or making reports and images available, according to access rights and confidentiality procedures.

Your background and expertise

Skills & Technical Expertise

• Training as a medical secretary, or equivalent training considered.
• Ability to work in a team while demonstrating autonomy in assigned tasks.
• Specific tools: Confirmed ease in the regular use of RIS Xplore software and knowledge of image archiving (PACS).
• Office software: Mastery of general IT tools and agility in rapid data entry.

• Professional attitude: Natural empathy, active listening and adaptability when dealing with a diverse public (anxious, painful or disabled patients).
• Confidentiality: Absolute respect for medical secrecy and strict compliance with health data protection requirements.
• Resilience and stress management: Ability to maintain perfect self-control and prioritise tasks in a high-paced environment.
• Team spirit: Developed collaborative sense to work closely with the responsible secretary, secretaries, TRMs and Medical Directors.

A place where you can grow and make an impact

Do you have questions? We are here to help.

Do not hesitate to contact us, we will be happy to answer you!