After-Sales Service and Cashier Employee – Bilingual FR/GER 50% - 70%

Present in Switzerland for 50 years, the Conforama Suisse brand and its 800 employees proudly serve over 6 million customers each year through its 20 stores across Switzerland. Already the number 1 in sales in Switzerland in many product categories (Furniture, Decoration and Leisure Electronics), all our collaborators are committed to a profound transformation of our brand, focused on customer services, digitalisation and omnichannel.

To support us in this transformation, our Biel store is looking for a:

After-Sales Service and Cashier Employee – Bilingual FR/GER 50% - 70%

Your mission:

Within the framework of Conforama’s after-sales commitments and in compliance with the procedures and instructions given, you are responsible for:

• welcoming and advising customers at the counter and on the phone,
• managing all after-sales service files: spare parts, interventions, exchanges, credits, loans to customers,
• handling the flow of defective products and spare parts,
• processing payments made by customers, issuing refunds,
• ensuring the administration related to the smooth running of the service.

You will also assist the store’s Administrative Manager and perform the following tasks:

• Welcoming customers and processing sales
• Managing the cash register, opening and closing
• Various administrative and computer data entry tasks related to the store’s activity
• Managing the telephone

Your profile:

• You hold a Federal VET Diploma as a commercial employee or sales manager,
• You have very good technical knowledge in IT and leisure electronics,
• Comfortable with common IT tools, you are organised, personable and diplomatic,
• You are available on Saturdays,
• Experience in furniture assembly is a plus.

Our offer:

The opportunity to participate in the transformation of our company and to carry out a motivating and varied activity, with prospects for the development of your role.

If you are confident you match this profile and wish to take part in the development of Conforama Suisse, please send us your complete application file: CV, cover letter, work certificates, diplomas, etc., and any other elements you consider useful for processing your application.