Technical Assistant Helpdesk

Move Switzerland with us.

Technical Assistant Helpdesk

Bern

by arrangement

100%

102794

This is what you can look forward to.

Attractive working conditions are important to us – even with irregular working hours. Night and weekend work is additionally compensated, e.g. with 16 francs per hour for Sunday work. You also receive time allowances. This means: You benefit from more free time than employees without night and weekend shifts. Further benefits such as child allowances, free 2nd class GA and discounted travel abroad – also for the family – can be found on our website under « Benefits ».

This is what you can achieve.

• In case of vehicle malfunctions, you provide expert first-level support so that train staff can, if possible, resolve malfunctions independently.
• You ensure that interventions can be successfully carried out during ongoing operations.
• With precise malfunction reports, you enable efficient fault rectifications, even if the vehicle cannot be repaired immediately during operations.
• With your expertise as well as your supportive and helpful manner, you are an important cog in our complex operation. To promote expertise and practical relevance, occasional assignments in diagnostics, customer accompaniment, train operation or maintenance can be undertaken by arrangement.
• As you are usually the first point of contact, you also contribute to our staff feeling safe and well cared for.

This is what you bring with you.

• Your authentic, customer-oriented and helpful manner as well as the ability to act thoughtfully even under pressure distinguish you.
• You have good technical knowledge of rolling stock and operational processes as well as enjoyment in using IT systems such as SAP, diagnostic tools and video telephony. If you have skills as a vehicle diagnostician, train attendant or train driver, we are happy to explore possibilities for replacements in your previous field of activity.
• You bring willingness for shift work as well as professional and personal development.
• A training as a customer attendant, train driver, maintenance technician at the railway or an equivalent qualification (e.g. three-year EFZ apprenticeship in a technical field) is desired, ideally with several years of professional experience.
• Fluent German skills (C1) and good knowledge of French or Italian (B2).

Your salary and benefits.

We have a fair and progressive salary system and actively promote pay equality. Therefore, further and detailed information about the salary system at SBB is transparently accessible. This position is at requirement level G, regional allowance level 1. More about salary and benefits .

This is how the entry succeeds.

Your desire to move Switzerland with us is our greatest motivation. Therefore, we waive a cover letter for this position. If you still want to share your motivation with us, you can still do so in our application tool. Achieving great things is easier on a first-name basis. This starts already with your application.

We do not accept dossiers from recruitment agencies for this position.

About the position

Selcuk Savas, Team Leader Phone +41 79 589 11 57