Zürich
Back Office Clerk & Customer Support (m/f/d)
- 14 September 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 80 000 /year
- German (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Back Office Clerk & Customer Support (m/f/d)
Salary - CHF75,000 - 80,000Our client is an innovative Swiss start-up in the field of digital payments and POS solutions. The company develops and sells modern solutions for digital payment processing and supports SMEs with flexible payment terminals, cash register systems and innovative technologies. In a dynamic market environment, the company combines modern technology with practical solutions and personal customer service. As a growing start-up, it offers short decision-making paths, plenty of scope for creativity and the opportunity to actively shape the further development of the company.
Role:
On behalf of the client, we are looking for a clerk to manage back office, customer enquiries and administrative processes in the field of digital payment solutions. Our client offers modern payment, cash register and software solutions for companies and supports them in the efficient handling of their daily business processes. The company offers a dynamic digital environment, varied tasks, short decision-making paths as well as attractive opportunities for professional and personal development.
Responsibilities:
Handling of customer enquiries by telephone and e-mail
Support with questions about payment solutions, terminals and software
Recording and processing of customer orders, changes and support cases
Coordination of installations, device exchanges and technical service deployments
Maintenance of customer, contract and master data in the CRM system
Creation and processing of quotations, order confirmations and administrative documents
Support of sales and service teams in back office processes
Monitoring of open cases and ensuring timely processing and proper documentation
Qualifications:
Completed commercial basic training EFZ or comparable qualification
Professional experience in back office, customer support, internal sales or administration
Good knowledge of MS Office and CRM systems
Affinity for digital products, software and payment solutions
Very good German skills spoken and written; French or English an advantage
Benefits:
- Attractive benefits in case of illness or accident
- Experienced and dynamic team
- Interesting and varied activities/projects
- Open corporate culture
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Benhard Dushaj,
+4989693153507
