Customer Services Representative // Johnson&Johnson

Caring for the world – one person at a time.

At Johnson & Johnson, we believe that health is everything. Our strength in healthcare innovation empowers us to create a world where complex diseases are prevented, treated, and cured. This philosophy unites and inspires us daily, as we are here not only for the big, wide world but also for every individual. We are pioneers in the distribution of medical devices, implants, and everything needed for wound care.

To continue driving our growth trajectory, we are looking for talents who want to actively shape the medical products market together with new ideas, passion, and team spirit.

As part of our team, you play a crucial role in providing exceptional service to our customers. You are the first point of contact and ensure they receive the best possible support.

Your main responsibilities include:

• Receiving orders from hospitals, doctors, and our field sales team·
• Entering orders, recording consumption reports, and invoicing
• Promptly handling written and telephone customer enquiries with the highest quality
• Managing various customer concerns such as delivery information, communication of backorders, complaint handling, etc.
• Collaborating with various internal departments (warehouse, supply chain, pricing, sales, product management)
• Supporting the improvement of quality and accuracy in customer service· Building and maintaining customer relationships
• Working on various platforms such as Genesys, Sales Force, SAP
• Supporting the promotion of customer satisfaction, innovation, teamwork, and efficiency· Participating in customer service projects

• Strong customer and service orientation
• Excellent communication skills
• Solution-oriented and precise working style
  
• Resilient personality under stress
  
• Excellent German skills as well as an additional national language (French or Italian) are a must; additional language skills in English or another language are an advantage.
  
• Very good MS Office skills
• Experience with ERP systems, especially SAP, is an advantage
• Commercial training preferred
• Experience in customer service is an advantage