Bern
ICT Supporter (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Fluent)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Supporter (m/f/d)
Salary - CHF90,000 - 110,000Fire protection saves lives – and that is exactly what our Rocken partner has been ensuring for generations. As a specialist in integrated fire protection solutions, the company serves customers with a nationwide network of qualified professionals. From consulting to installation to maintenance: competence, reliability and the highest quality count here.
The field of activity includes fire extinguishers, fire alarm systems, training and comprehensive fire protection concepts. State-of-the-art technology, first-class products and seamless service characterise the daily work. Customer care is carried out with a clear focus on safety and long-term partnership.
An independent family business with genuine Swiss values: short distances, direct exchange, authentic togetherness. Do you want to work in an environment where your work really matters? Then our Rocken partner looks forward to your application.
Role:
In this role, you take on the technical and organisational management of IT user support and ensure that all employees are supported efficiently and reliably in their daily work. You are responsible for prioritising, managing and continuously optimising support processes as well as professionally handling enquiries, faults and incidents. You coordinate the support team, promote its development and ensure a high level of service quality. In addition, you drive the standardisation and documentation of solutions and work closely with other IT functions to ensure stable and future-proof IT services. Through your experience, you identify improvement potentials early and implement targeted measures to sustainably increase user satisfaction.
Responsibilities:
- You receive, analyse and process support requests in 1st-level support
- In this role, you install, configure and maintain PCs, notebooks, mobile devices and peripherals
- As team leader IT user support, you manage user accounts in Windows Server AD and the ERP system Opacc
- You provide direct support for hardware and software issues – on-site and via remote access
- In this role, you document faults, solutions and relevant IT processes in a structured manner
- You participate in IT projects, introduce new hardware and software and train employees in IT matters
Qualifications:
- Completed training as an ICT specialist or a comparable qualification
- Several years of experience in IT support and working with Windows operating systems
- Sound understanding of networks as well as confident handling of IT hardware
- Structured, independent and solution-oriented working style
- Strong customer and service orientation combined with excellent communication skills
- Fluent German or French skills in spoken and written form as well as good knowledge of the other language; additional languages are an advantage
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Bern
Contact
Muqsit Bebou,
+41443852834
