Schlieren
Microsoft 365 Supporter (m/f/d)
- 14 August 2026
- 80 – 100%
- Permanent position
- CHF 70 000 - 85 000 /year
- German (Fluent)
- Schlieren
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Microsoft 365 Supporter (m/f/d)
Salary - CHF70,000 - 85,000How do you combine first-class IT support with genuine friendliness? Our Rocken partner combines technical know-how with personal care and even runs their own café, where customers receive not only IT solutions but also excellent coffee. The company offers comprehensive IT services - from support and remote maintenance to customised solutions. The focus is always on direct, straightforward contact with customers. The team places great value on personal relationships and a friendly approach to one another. Here, people work who not only master IT but also convey it in a human way. Are you ready to become part of a team that combines IT expertise with real character? Then our Rocken partner looks forward to your application.
Role:
You are the first point of contact for our customers when something does not work in everyday IT. With your technical understanding and strong service orientation, you ensure that requests are quickly received, problems are resolved as directly as possible, and more complex cases are specifically forwarded to the right specialists.
Responsibilities:
You support our customers in 1st-level support by phone and remote and assist them with technical questions and faults.
You help with issues related to Microsoft 365, Windows, hardware, and typical workplace environments.
You independently analyse faults, research solutions, and implement them directly if it falls within your area of responsibility.
You recognise when a case must be escalated to 2nd-level support and ensure a clean handover.
You ensure quick processing of requests and thus contribute significantly to high customer satisfaction.
You document support cases comprehensibly and ensure that open issues are consistently followed up.
You work closely with other support and technical teams and actively contribute to joint problem-solving.
Qualifications:
You have already gained practical experience in 1st-level IT support.
You have good knowledge of Windows and Microsoft 365 and a solid understanding of typical IT workplace problems.
You enjoy direct customer contact and remain patient and solution-oriented even with persistent problems.
You work independently, reliably, and in a structured manner but also know when it makes sense to seek support from the team.
You communicate very confidently in German and understand Swiss German without difficulty.
You are a team-oriented person and enjoy helping customers quickly and easily.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Schlieren
Contact
Marco Alvarado,
+41443852147
