Senior IT Support Technician (M/F)

About the job

Behind this advertisement, there is a company looking for your skills and potential.

At the end of the process, you will sign a permanent contract directly with the company (FOKUS Talent does not do consulting or secondment).

Throughout the recruitment process, we provide you with detailed information about the organisation, with full transparency and confidentiality.

Your CV and data are never shared without your prior consent nor without you knowing the name of your future employer. Your application is confidential.

?️ At this stage, we can tell you that…

This Swiss company is looking for a Senior IT Support Technician to provide daily IT assistance to several entities and support their employees in using their digital environment.

You will join a multi-site organisation where support is not limited to remote handling of requests. You will regularly be in contact with users and travel between different sites to intervene directly when the situation requires it.

Your role will combine technical and application support, incident management, user assistance and coordination with various IT partners.

Challenges

Your priority will be to ensure users have a reliable IT environment and to minimise the impact of incidents on their activity.

Some requests can be resolved quickly, while others will require more in-depth analysis or intervention by internal or external specialists. You will need to be able to identify priorities, organise your interventions and maintain a clear overview of the various ongoing issues.

Your experience will also allow you to go beyond incident resolution: identify recurring problems, improve practices and help employees become more autonomous with their IT tools.

Your missions

IT Support & incident management

• Handle technical and application requests at levels 1 and 2.
  

• Analyse the causes of malfunctions and implement actions to quickly restore service.
  

• Intervene both remotely and directly with employees on different sites.
  

• Request and coordinate specialists or partners when resolution requires additional expertise.
  

• Ensure follow-up of requests until resolution and maintain regular communication with users.
  

Microsoft environment & infrastructure

• Provide support for workstations and Microsoft 365 and Cloud environments.
  

• Work on issues related to Windows Server and Active Directory.
  

• Handle topics concerning Entra ID, Intune, Defender, PowerShell, VPN or MFA.
  

• Diagnose incidents related to networks, access and various IT equipment.
  

• Ensure compliance with security best practices during daily interventions.
  

User support

• Understand requests beyond their purely IT dimension to assess their impact on activity.
  

• Adjust priorities according to urgency level and operational constraints.
  

• Advise employees on the use of their tools and share best practices.
  

• Explain solutions in an accessible way to interlocutors with very different levels of IT knowledge.
  

• Build a relationship of trust with users and managers of different entities.
  

Organisation & continuous improvement

• Plan your interventions and travel according to requests and priorities.
  

• Identify recurring incidents and seek solutions to reduce their frequency.
  

• Report needs observed in the field and propose concrete improvements.
  

• Contribute to the quality and evolution of IT support.
  

• Ensure effective coordination between users, the IT organisation and external providers.
  

Profile sought

• Higher education in IT, ideally at ES level, or a technical background deemed equivalent.
  

• Minimum 5 years’ experience in technical and application IT support at levels 1 and 2.
  

• Experience in a multi-site organisation is a significant advantage.
  

• Good skills in Microsoft 365 / Cloud, Windows Server and Active Directory environments.
  

• Knowledge of Entra ID, Intune, Defender, PowerShell, VPN and MFA technologies, as well as network and security fundamentals.
  

• Ability to diagnose problems in a structured way and work independently.
  

• Strong service orientation and real ease in user contact.
  

• Ability to communicate with both operational staff and management members.
  

• Very good level of French and ability to work in English.
  

• Driving licence required, as the role involves regular interventions across multiple sites.
  

✅ What you will find here

• An IT position with close proximity to users and company activities.
  

• A multi-site environment offering varied technical challenges.
  

• A role that is not limited to a remote Help Desk: you also intervene directly on site.
  

• A modern Microsoft environment combining workstations, Cloud, infrastructure, network and security.
  

• Real autonomy in organising your interventions and managing priorities.
  

• The possibility to propose improvements and contribute concretely to the quality of IT service.
  

⚠️ Recruitment process

Please note that only candidates holding a Swiss or European passport can be considered for this position.

Please apply directly via our career site so that your application can be processed as quickly as possible.

If your profile matches the position, we will contact you for a first confidential telephone interview.

In case of technical issues, contact us at jobs @ fokustalent .ch.

? Referral

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Feel free to forward this advertisement to them or recommend their profile to us.

Our referral programme offers a bonus for each recruitment made thanks to your recommendations.

Find our other opportunities in technical and high-tech sectors at www.fokustalent.com .