Team Leader Mailroom / Post Office 100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, and the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialized partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

• Overall responsibility for the operational operation in the mailroom including ensuring the agreed services, compliance with SLAs, and active participation in daily business during bottlenecks 
• Professional and personnel management of the team including deployment planning, prioritization of tasks, conducting employee interviews, as well as promotion and further development of employees 
• Ensuring efficient and high-quality processing of physical and digital incoming mail (including scanning, classification, and further processing) as well as monitoring data quality and process standards 
• First point of contact for the customer on site and coordination of all operational concerns as well as close cooperation with internal interfaces (e.g., IT, other locations) 
• Planning, control, and continuous optimization of mailroom processes with a focus on digitization, efficiency improvement, and quality 
• Support in the introduction and further development of digital solutions as well as
• Accompanying the team with new tools and ways of working 
• Responsibility for reporting and evaluation of relevant key figures (e.g., volume, throughput times, error rates) as well as coordination of counting days 
• Recruitment of new employees as well as ensuring a structured onboarding and training concept 
• Ensuring compliance with work instructions, quality and safety requirements, as well as responsibility for infrastructure, machines, and operating resources 

YOUR PROFILE

• Several years of professional experience in an operational service environment (e.g., mailroom, logistics, facility services, or comparable) as well as initial leadership experience or clear willingness to take responsibility for a team 
• Affinity for digital processes and tools as well as a good basic understanding of modern mailroom and document processes (e.g., scanning, workflow, simple automations) 
• Structured, independent, and reliable working style combined with a high level of quality and sense of responsibility 
• Strong communication and leadership skills with the ability to motivate, develop, and confidently guide employees through changes 
• Analytical thinking skills as well as experience in dealing with key figures and operational reporting are an advantage 
• Resilience and stress tolerance in a dynamic work environment as well as solution-oriented action even in demanding situations 
• High social competence, assertiveness, and an appreciative leadership style 
• Very good German skills in spoken and written form 
• Clean criminal and debt register
   
   You also bring the following 
   
• Enjoy actively shaping and further developing operational processes 
• Interest in digitization and continuous improvement 
• Understanding of the connection between physical and digital mail processing 

YOUR BENEFITS

• A future-oriented employer driving the digitization of the Swiss economy 
• A dynamic environment in a Swiss company with global structures
• Participation in Reka checks as well as health care/fitness subscription
• Subsidies for public transport subscriptions and free business half-fare card
• Attractive employee discounts for many brands and products